Running Cisco 4.2(1). When running a subscriber report as CSV, the information in the columns doesn't line up with the headers. Working with TAC, we've determined that the accounts that were set up in a previous version of Unity have the call handlers for the subscribers as "lastname, firstname" instead of "ch_useralias". When I try to open the CSV file, Excel gets confused by the addtional comma. My question is, and TAC was unable to say for sure, is there a way to rename the subscriber call handlers so this isn't a problem anymore (without hosing up Unity).