RV042 - I have customer who upgraded to 20 meg cable internet service and can only get 10 meg thru the router. The customer had upgrade to a 20 meg cable internet service from a 10 meg service. The customer is only able to get the 20 meg service going from cable modem to PC. If he goes thru the RV042 router, he is only getting up to 10.7 down and 1.37 up. Additional steps taken….He had a Linksys SRW224P switch connected to the RV042 router and we had disconnected this switch for testing purposes. We performed the speed test again and we get the same speed results so we know the switch is not the issue.He had upgraded to firmware version 22.214.171.124 – TM Feb 13, 2009 – tested speed and no change.We accessed the web management interface and tried several modifications. This includes the following…..- We disabled the firewall – no change- We disabled SPI with is the Stateful Packet Inspection (I was thinking this one would do it) – no change in speed.- We disabled DoS (Deny of Service) – no change.- We set MTU to Manual and tested various byte increments based on MTU ping testing. – Once again, no change in speed. He is NOT using Load balancing on the routerHe has NO access rules but does have a few port forwards. Finally, with each change, he is saving the changes on the router.