I have installed a Cisco Interaction Manager 4.2(1) and have upgraded it to version 4.2(5a). There are 2 servers in this setup, the 1st one is to host the apps, DB, svr services, and the other 1 is the web server.
Currently, I encountered a problem whereby whenever I click Transfer button and select "Queue" or "User" from the list, the agent console and the poop-up dialog hung and I got to end the process from the task manager. This problem didn't happen when it was version 4.2(1) before I upgraded the system.
Anyone has encountered such similar issue? Would highly appreciate any help or advice to solve this issue.
Thanks & Regards,