Failed configure CCM 6.0 TSP on XP system

chenhao · ‎08-04-2009

i had a callmanager 6.0, and

1. download Cisco_TSP.exe from the callmamager server.

2. install Cisco_TSP.exe

3. add application user "TAPIUser" with password "123456", "TAPIUser" controlled all phone devices. and belong to "Standard CTI Enabled" group.

4. On XP system "control panel"-> "Telephone and Modem Options"->"Advanced"->"CiscoTSP001.tsp"->"User tab", Filling user name and password. "CTI Manager"->"Primary CTI Manager Location"->"IP Address", filling CCM Server IP Address.

6. "Trace tab"->Turn all trace.

5. When i check the log file in "C:\temp\CiscoTSP001Log", get error message

08/04/2009 17:35:41.523 CiscoTSP001.tsp| CSelsiusTSPLink::Connect() *ERROR* Failed to connect to CTI Manager: error=10060|<LVL::Error><MASK::0001>

08/04/2009 17:37:10.661 CiscoTSP001.tsp| CQBEHelperBase::ProviderOpen() *ERROR* Directory login failed. Check user name and login in TSP configuration.|<LVL::Error><MASK::0001>

who can tell me what wrong with my steps?

Mike-1985 · ‎08-05-2009

Are you sure you entered the right ip address of your CUCM?

Can you ping that ip address?

The first error "Failed to connect to CTI Manager" shows that it cann't connect to the CUCM, so check the ip address and try to ping it.

chenhao · ‎08-05-2009

thanks your reply. i had resoved the first problem. and now i occur only the second problem.

08/06/2009 10:07:12.266 CiscoTSP001.tsp| SelsiusTSP::InitializeComObjects() *ERROR* CoInitializeSecurity() return 0x80010119|<:ERROR><:0001>

08/06/2009 10:07:12.386 CiscoTSP001.tsp| CQBEHelperBase::ProviderOpen() *ERROR* Directory login failed. Check user name and login in TSP configuration.|<:ERROR><:0001>

08/06/2009 10:07:12.386 CiscoTSP001.tsp| SendMessage() *ERROR* send() failed with error 10038.|<:ERROR><:0001>

08/06/2009 10:07:12.386 CiscoTSP001.tsp| CCtiInterface::ctiDisconnect() *ERROR* Could not send ProviderCloseRequest. error=|<:ERROR><:0001>

i think my user_name was correct. i had validate it via RTMT CTI Search. and password i had retry many times, i think was correct too.

i has very tired for it.

thanks any advisement.