IPCC Express - supervisor can't monitor agents

Unanswered Question
Aug 4th, 2009

Hi Guys,

We have a Customer with version 5.0 and the Supervisor stop monitor agent's. We verify the version and are all the same (Matrix), the services are working. Where can start the troubleshooting?

Thanks,

Wilson

I have this problem too.
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wilsonsant Wed, 08/05/2009 - 03:27

Hi Schulenberg,

I am sorry, but, I don't understand that you say.

Thanks,

Wilson

Nicolas Mansour Fri, 08/07/2009 - 03:41

Hi,

Please elaborate what do you mean by monitor.

Are the agents showing in the supervisors screen? or can't you silent monitor an agent ?

wilsonsant Fri, 08/07/2009 - 12:15

Hi Nicolas,

We solved the problem. There were difference software version between Supervisor, Agent, IPCC and too install again poinstall in the machine. After this action the problem was solved.

Thank You,

Wilson Santana

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