IPCC Express - supervisor can't monitor agents

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Aug 4th, 2009
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Hi Guys,


We have a Customer with version 5.0 and the Supervisor stop monitor agent's. We verify the version and are all the same (Matrix), the services are working. Where can start the troubleshooting?


Thanks,

Wilson

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Jonathan Schulenberg Tue, 08/04/2009 - 13:00
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Please run a search for this. We've covered on this forum countless times.

wilsonsant Wed, 08/05/2009 - 03:27
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Hi Schulenberg,


I am sorry, but, I don't understand that you say.


Thanks,


Wilson

Nicolas Mansour Fri, 08/07/2009 - 03:41
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Hi,

Please elaborate what do you mean by monitor.

Are the agents showing in the supervisors screen? or can't you silent monitor an agent ?

wilsonsant Fri, 08/07/2009 - 12:15
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Hi Nicolas,


We solved the problem. There were difference software version between Supervisor, Agent, IPCC and too install again poinstall in the machine. After this action the problem was solved.


Thank You,


Wilson Santana

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