IPCC Express - supervisor can't monitor agents

wilsonsant · ‎08-04-2009

Hi Guys,

We have a Customer with version 5.0 and the Supervisor stop monitor agent's. We verify the version and are all the same (Matrix), the services are working. Where can start the troubleshooting?

Thanks,

Wilson

Jonathan Schulenberg · ‎08-04-2009

Please run a search for this. We've covered on this forum countless times.

wilsonsant · ‎08-05-2009

Hi Schulenberg,

I am sorry, but, I don't understand that you say.

Thanks,

Wilson

Nicolas Mansour · ‎08-07-2009

Hi,

Please elaborate what do you mean by monitor.

Are the agents showing in the supervisors screen? or can't you silent monitor an agent ?

wilsonsant · ‎08-07-2009

Hi Nicolas,

We solved the problem. There were difference software version between Supervisor, Agent, IPCC and too install again poinstall in the machine. After this action the problem was solved.

Thank You,

Wilson Santana