UPC-IM not working

Unanswered Question
Aug 4th, 2009
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I have a user that cannot get their IM to work after having the pc re-imaged but can make phone calls/send emails via UPC. I tested through the VPN with my PC and it works fine. We are using CUCM 6.1.2, CUPS 7.0(1.13056) - I did create a report from their client and saw in the "resiplog.txt" file the error:


got a sip message: SIP/2.0 503 Service Unavailable.


Also this error in UnifiedClientLog4CXX.txt: CSuaCallControlManager.Singleton.Asynchronous::CProxyRegistrationHelper::onFailure[3561] - Failed to register! error-code: 503, msg: 'Service Unavailable'. Retry in 20 second(s).


The user was built the same as my client, not sure where to look other than re-installing the client and try again.


Thanks for any help.


John

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j.mccartney Wed, 08/05/2009 - 05:41
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Hello Michael,


The user did get it work after connecting to their home Time Warner cable modem and going through our VPN. They were using a broadband card at first, not sure if there was an issue with the card. I will test with her today once she comes into the office with my Verizon broadband card and respond with my findings. Thanks for your help.

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