UPC-IM not working

j.mccartney · ‎08-04-2009

I have a user that cannot get their IM to work after having the pc re-imaged but can make phone calls/send emails via UPC. I tested through the VPN with my PC and it works fine. We are using CUCM 6.1.2, CUPS 7.0(1.13056) - I did create a report from their client and saw in the "resiplog.txt" file the error:

got a sip message: SIP/2.0 503 Service Unavailable.

Also this error in UnifiedClientLog4CXX.txt: CSuaCallControlManager.Singleton.Asynchronous::CProxyRegistrationHelper::onFailure[3561] - Failed to register! error-code: 503, msg: 'Service Unavailable'. Retry in 20 second(s).

The user was built the same as my client, not sure where to look other than re-installing the client and try again.

Thanks for any help.

John

htluo · ‎08-04-2009

Did you try the same account on different computers?

Did the problem follow the account?

Thanks!

Michael

http://htluo.blogspot.com

j.mccartney · ‎08-05-2009

Hello Michael,

The user did get it work after connecting to their home Time Warner cable modem and going through our VPN. They were using a broadband card at first, not sure if there was an issue with the card. I will test with her today once she comes into the office with my Verizon broadband card and respond with my findings. Thanks for your help.