"Temp Fail" displaying on IP Phone when calling Unity

okoye.stephen · ‎08-04-2009

Hello all,

I am installing unity 5.0 with failover and I have completed the installation but havnt configured failover but when I call a phone to test voicemail and WMI, "Temp Fail" displays on the phone and the script for enrollement hangs. Also when a voicemail wants to be felt, it doesnt one doesnt hear the prompt but "System error occurs, please connect your administrator".

Please I need help with this.

Thanks all in advance

csco11063007 · ‎08-05-2009

Dear Lade,

Temp Fail means you have some problems with Callmanager.

Did you upload port licenses and create suffient voice mail ports,hulnt list and hunt pilot.Did you check all vm ports are registered with CM.If you have reduntatnt CMs,create a seperate device pool mention only one CM in it for checking each CM.

For checking, you can try delete these ports,hunt list and hunt pilot.And recreate them.

If you have any problem with Unity first you have to check Application logs in the event viewer.

Could you please post some of them if it saying error?

HTH

TOM

okoye.stephen · ‎08-08-2009

Hi,

I have deleted and recreated the Voice ports and still the Temp Fsil still occasionally show on the IP Phones.

Any other suggestions on the cause and possible solution of the problem?

Thanks alot in advance

okoye.stephen · ‎08-08-2009

Hi guys,

I was able to solve the problem.

Two voice ports had issues i.e the 1st 2 ports. I deleted them and the temp fail stopped displaying on the phones.

Thanks alot for all your help, really apperciate it Tom...

Do take care.