Cisco Attendant console CallManager Business Edition 6.1

wolterssarah · ‎08-04-2009

Hi there, could anybody please tell me whether the attendant console is working with a 7941 or only with 7961?

Thanks for your answer!

Sarah

Rob Huffman · ‎08-05-2009

Hey Sarah,

According to the notes for CCM 6.x and CCM 7.x these are the supported IP Phone models;

Cisco Unified IP Phones that are used with the attendant console must meet the following guidelines:

â€¢Use the attendant console with any Cisco Unified IP Phone 7905G, 7911G, 7912G, 7912G-A, 7940G, 7941G, 7941G-GE, 7960G, 7961G, 7961G-GE, 7970G and 7970G-GE that is using SCCP.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_0_1/ccmfeat/fsccmac.html#wp1295761

Hope this helps!

Rob

wolterssarah · ‎08-05-2009

Hi Rob,

thanks for the quick reply!

I think I know now why the AC is not working properly. The problem is that it doesn't show the status of each phone up to date. I can see when the line is busy but I cannot see every call diversion. I've given the AC users and pilot points all permissions without success. I wonder now how often it is being updated or if there are parameters which control the timeframes between updates.

Sarah