CUCM problems with Voice Contact Portal

Unanswered Question
Aug 5th, 2009

We are running CUCM 6.1.3 connected to Unity 5.0. We have recently installed a SIP Voice contact portal where you ask for the person by name. All works well unless you ask for a persons voicemail. If you as a user have a voicemail box, and dial into the portal to ask to leave a voicemail for a user, the portal puts your call through to the Unity and you get invalid user ID. If however you are a cucm user without a voicemail box on unity, and you ask for a user with v/m via the portal, the call completes succesfully.

I have this problem too.
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Anonymous (not verified) Tue, 08/11/2009 - 05:34

Is the Engineering Special 23 and Unity installed on same drive?

If it is not in same drive stop Unity, copy it, and then restart Unity.

graham1965 Tue, 08/11/2009 - 06:13

Hi, we are running Unity 5.0(1) and i cannot find any reference to the ES23 you mention on the web. Any pointers to what it fixes

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