Message Store Config Wizard fails when trying to alter storage location

Unanswered Question
Aug 5th, 2009
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Hello,


My customer, in their infinite wisdom, have moved all the user mailboxes to a new server. The new Exchange server (CLN-VEX01) is in same AD and same Administrative Group as the old (BEC-VEX01), so I thought I should just be able to run the Message Store Config Wizard in the Add/Remove Programs. However, I get the following error:


Failed seaching for Unity_BEC-VM01 in Active Directory Global Catalogue. The SVR record may be mising from the DNS table.


Has anyone seen this error before and can give guidance on how to correct?

Can I just go through registry of the Unity server and amend all the BEC-VEX01 entries to be CLN-VEX01?


Many thanks


Chris


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CHRIS HABBERJAM Thu, 08/06/2009 - 06:40
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Brandon,


Thanks for the advice.

I have rerun Permissions Wizard and all was OK. I reran the Message Store Config and it still failed. I have since gone through registry and changed any values from old Exchange server to new and all works fine. Unity answers. records and delivers to correct mailbox.

My problem has now moved .... all appears well, until I noticed through the SA web pages that I can't change any subscriber info as system says it can't find the DC of the domain. If I run DAD, no errors ???


Regards


Chris


Ginger Dillon Wed, 08/05/2009 - 13:03
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Hi Chris

The Unity_servername account & mailbox is created in your AD and the mailbox resides on the Exchange partner server. Is the old Exchange server still online? You need to move the mailbox to the new Exchange server's mailstore, then run the Message Store Configuration wizard as provided nicely by Brandon. Check your AD for this account using ADUC - can do this from Unity server. The account may have been hidden from the GAL, which could be why the global catalog error message is coming up. For sure, you want to confirm the account exists.

Ginger

CHRIS HABBERJAM Thu, 08/06/2009 - 06:41
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Ginger,


Thanks for the advice.

I have rerun Permissions Wizard and all was OK. I reran the Message Store Config and it still failed. I have since gone through registry and changed any values from old Exchange server to new and all works fine. Unity answers. records and delivers to correct mailbox.

My problem has now moved .... all appears well, until I noticed through the SA web pages that I can't change any subscriber info as system says it can't find the DC of the domain. If I run DAD, no errors ???


Regards


Chris

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