CCNA Certificate not received.......

Answered Question
Aug 5th, 2009

Hi all,

I have passed the CCNA exam on 01-07-2009. i have completed all formalities at cisco site to receive the certificate.

When i log into "CISCO TRACKING SYSTEM" with CISCO ID and password, i can see the status "CCNA Kit Mailed" in history option. Kit dispatch date mentioned in site is 21-July-2009. But still i havnt received the certificate????????

To whom i should contact????????

Is there any email address at which i can log the complain???????

I have this problem too.
3 votes
Correct Answer by Todd Pula about 7 years 3 months ago

You can use the site below to open a case with the cert support team.

http://ciscocert.custhelp.com/app/

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chiragvyas_50 Thu, 08/06/2009 - 02:52

Hi,

Thanx frnd,But i have already post my problem to this support team before 3 Days and still i havent get any update so is there any other way to contact cisco or any other help line avaialbe???????

billyinkin Wed, 08/19/2009 - 00:20

Cisco says that it can take 6-8 weeks for your certificate to arrive if sent by normal post, and I gather that's how they send it. So as it's only been two weeks in your case just hold tight for a bit longer and it will arrive.

vinaymehta0 Sun, 03/07/2010 - 06:15

Hi !!

I have also passes my exam on 29/dec/2009 and my kit was mailed on 7/01/2010. But i did not receive it.

Can give me any suggestion..

vinaymehta0 Sun, 03/07/2010 - 06:13

Hi !!

I have also passes my exam on 29/dec/2009 and my kit was mailed on 7/01/2010. But i did not receive it.

Can give me any suggestion...

rawatisrahul Wed, 11/28/2012 - 00:21

Hi !!

I have also passes my exam on 1/dec/2011 . But i did not recived my ccna kit........

Can give me any suggestion...

i dont want to purchess again.............

bilal-javed1 Fri, 02/15/2013 - 20:58

Hi,

I have taken this Exam on 20Dec and still today , i havent received it. As per history it was mailed on 2nd Jan.

I have also taken one more exam of Cisco on 30 Dec for which i received the certificate on 20 Jan 2013. As per history it was mailed on 9Jan 2013.

So it means there is some issue with CCNA certificate only, may be its taking too long or being missed out somewhere.

CSCO11954058 Sat, 08/31/2013 - 22:11

Guys,

I need help on this..I passed the 640-816 ICND2 yesterday but when I checked my history login and certification progress nothing changed still the old information I have the CCENT certification only..Please advise.

Thanks

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