Call pickup feature question

Unanswered Question
Aug 5th, 2009

I've just migrated a group of users to UCM 7.1 and created a call pickup group for them. They are complaining about the call pickup group behavior -- they don't like having to transfer calls back to the intended recipient after they grab them with Pickup. This was the behavior on the old Avaya PBX. Is this possible?

I have this problem too.
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Jaime Valencia Wed, 08/05/2009 - 11:33

No, once you picked up the call it's as if it was meant for you. So if you want to send the call to someone else you need to park or transfer it.

HTH

java

if this helps, please rate

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