CUBAC 2.0 transfer problem

Unanswered Question
Aug 5th, 2009
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When the receptionist transfers using CUBAC the CTI Port, from the service queue, shows up as the caller ID during the transfer until the call is answered - then the original calling number shows up. This is true even during a non-consultative transfer.

If the phone is used, the CLID shows as the original calling number from the moment the transfer button is pressed for the second time.

Any thoughts? Configuration? Bug? User error?

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bkvalentine Sat, 08/15/2009 - 08:06
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Same problem. I believe this to be a design flaw in CUBAC. In my opinion, blind transfers shouldn't be routed through CTI ports.

Anyone have a soultion or work around?


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