dial during call handler greeting

Unanswered Question
Aug 5th, 2009
User Badges:

Unity 5.x

When a caller dials an extension during the greeting the caller is sent to the subscriber's greeting. How do I make the call go to the subscribers extension and ring the phone?

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Brandon Buffin Wed, 08/05/2009 - 12:05
User Badges:
  • Purple, 4500 points or more

In Unity SA, go to Subscribers > Call Transfer. Change "Transfer incoming calls to a phone?" to "Yes, ring extension for" or "Yes, ring this extension". You can also configure this at the Subscriber Template level to apply to newly created subscribers or use Bulk Edit to edit a group of existing subscribers.

Hope this helps.


gb-fairchild Mon, 08/10/2009 - 12:50
User Badges:

Thanks - I was looking at the Call Handler trying to find a setting to control this.

andresfmg Thu, 08/13/2009 - 14:07
User Badges:

hi, you resolved that ? i have the same issue in unity connection...


This Discussion