08-05-2009 11:36 AM - edited 03-18-2019 11:28 PM
Unity 5.x
When a caller dials an extension during the greeting the caller is sent to the subscriber's greeting. How do I make the call go to the subscribers extension and ring the phone?
08-05-2009 12:05 PM
In Unity SA, go to Subscribers > Call Transfer. Change "Transfer incoming calls to a phone?" to "Yes, ring extension for" or "Yes, ring this extension". You can also configure this at the Subscriber Template level to apply to newly created subscribers or use Bulk Edit to edit a group of existing subscribers.
Hope this helps.
Brandon
08-10-2009 12:50 PM
Thanks - I was looking at the Call Handler trying to find a setting to control this.
08-13-2009 02:07 PM
hi, you resolved that ? i have the same issue in unity connection...
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