dial during call handler greeting

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Aug 5th, 2009
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Unity 5.x


When a caller dials an extension during the greeting the caller is sent to the subscriber's greeting. How do I make the call go to the subscribers extension and ring the phone?

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Brandon Buffin Wed, 08/05/2009 - 12:05
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In Unity SA, go to Subscribers > Call Transfer. Change "Transfer incoming calls to a phone?" to "Yes, ring extension for" or "Yes, ring this extension". You can also configure this at the Subscriber Template level to apply to newly created subscribers or use Bulk Edit to edit a group of existing subscribers.


Hope this helps.


Brandon

gb-fairchild Mon, 08/10/2009 - 12:50
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Thanks - I was looking at the Call Handler trying to find a setting to control this.

andresfmg Thu, 08/13/2009 - 14:07
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hi, you resolved that ? i have the same issue in unity connection...




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