SPA9000 update firmware problems

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Aug 6th, 2009
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i have spa9000, firmware 3.3.6.

i try upgrade to 6.1.5 ver, but i have problems.

I tried using the wizard, the .exe loader to upload the Firmware but it just doesn't work. The wizard connects, tells me it sees the SPA9000,Firmware 3.3.6, and then tries for about 15 seconds, and then comes back and says "Failed to Upgrade. Check your network connection or device type." The .exe Firmware loader says"Upgrade Failed: No response from SPA"

Please help me!!!

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David Hornstein Thu, 08/06/2009 - 05:29
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Double check and see if the software didn't load onto the SPA9000


If it's not at 6.1.5, you can download a standalone SPA9000 software installer called "IP Telephone PBX Software" .You can also grab that software from the SPA9000  software download site;


http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=282414116


You will need a cisco userid and password or register for one.


regards Dave

David Hornstein Fri, 08/07/2009 - 21:18
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Hi Yuri,


Version number of the  SPA9000  may be relevant, is your SPA9000  V1 or V1.5  ?


You can try something, I read another message posted regarding 3.3.6 to 5.1.6  software upgrade  that stated " I had issues until I went back to default account and passwords for upgrades."


If it is possible, it may be worth while doing a reset to factory defaults and try the upgrade again.


If that fails might it might be more expediant to just call the Small Business Support center (SBSC).


http://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html

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