Tomcat Service not Starting

Unanswered Question
Aug 6th, 2009

We have a problem, that started around the end of July im still trying to investigate...

I can forcebly start the Apache server, but this only produces a holding page saying...'Waiting for service to start' or words to that effect...

Are you running this on a windows 2000 Sp4 box? As we had some security updates applied (230709):

Restart Required:

- Security Update for Windows 2000 (KB961501)

- Security Update for Windows 2000 (KB970238)

- Cumulative Security Update for Internet Explorer 6 Service Pack 1 (KB969897)

- Security Update for Windows 2000 (KB968537)

Running:

cwjava -cw NMSROOT com.cisco.nm.cmf.jrm.jobcli

Gives:

Unable to launch JVM

Java:

Version 1.5.0 (build 1.5.0_20-b02), although this was only added after viewing it as a recommendation in:

Diagnosing Problems With CiscoWorks Server, Chapter 10, FAQ's.

PDShow txt attached

Help please!!!

Attachment: 
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Joe Clarke Thu, 08/06/2009 - 08:34

Post the output of pdreg-l Tomcat, the NMSROOT/MDC/etc/regdaemon.xml, NMSROOT/MDC/tomcat/logs/stdout.log, any errors in the Windows Event Viewer, and any hs_err* files under NMSROOT.

Joe Clarke Mon, 08/10/2009 - 14:37

FYI, we have been seeing a rash of these problems in TAC, and all affected customers have had Sophos anti-virus installed on the LMS server. There is a known problem with Sophos and Java which is affecting more than just LMS. The current workaround is to uninstall (not just disable) Sophos from the LMS server. Afterwards, reboot, and Tomcat should start. Sophos should already be aware of this, but you should contact them as well to see if a better fix exists.

JPDisney01 Mon, 08/10/2009 - 23:15

jclarke - Any chance you can provide more info on this known issue???

JPDisney01 Tue, 08/11/2009 - 23:31

Have uninstalled Sophos, but now cant start the Daemon:

Could not start the CiscoWorks Daemon Manager Service on Local computer. ther service did not return an error. This could be an internal Windows error or an internal service error. If the problem persists, contact your administrator.

As stated there are no errors in the Event Viewer.

Joe Clarke Tue, 08/11/2009 - 23:40

Sorry, I think you said this is Windows 2000 SP4, so this must be LMS 2.6.

Try running NMSROOT\setup\support\resetCasuser.exe to regenerate the casuser password. After running that, try starting Daemon Manager.

JPDisney01 Tue, 08/11/2009 - 23:50

Cheers...head not on straight this morning had done this 3-4 times already, but hit '3' each time...no wonder ;O)

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