7940 Stuck in DND - Site running CCME

Unanswered Question
Aug 6th, 2009

Hi,

I have a 7940 at a location running CCME that is stuck in DND mode and I can't find anything to get it to clear. Did the reset of the phone but that didn't clear it.

Any advice would be appreciated.

Phone state:

gandt-5057-vpn>sh ephone dnd

ephone-2 Mac:0021.A0D7.8194 TCP socket:[10] activeLine:0 REGISTERED in SCCP ver 11 and Server in ver 5

mediaActive:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0 caps:8

IP:10.204.8.164 49827 Telecaster 7960 keepalive 1750 max_line 6 DnD

button 1: dn 2 number 2012 CH1 IDLE overlay shared

button 6: dn 9 number 2025 CH1 IDLE mwi overlay shared

overlay 1: 2(2012) 17(2012) 1(2011) 16(2011)

overlay 6: 9(2025) 10(2025) 11(2025) 12(2025) 13(2025)

I have this problem too.
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kyleheydon Thu, 08/06/2009 - 08:46

#sh telephony-service ephone-template

ephone-template 1

softkey idle Redial Newcall Cfwdall

softkey seized Redial Endcall

softkey alerting Endcall

softkey connected Hold Endcall Trnsfer Park

Always send media packets to this router: No

Preferred codec: g711ulaw

User Locale: US

Network Locale: US

ephone-template 2

softkey idle Redial Newcall Cfwdall

softkey seized Redial Endcall

softkey alerting Endcall

softkey connected Hold Endcall Trnsfer Park Confrn

Always send media packets to this router: No

Preferred codec: g711ulaw

User Locale: US

Network Locale: US

ephone-template 3

softkey idle Newcall

softkey seized Endcall

softkey alerting Endcall

softkey connected Endcall

Always send media packets to this router: No

Preferred codec: g711ulaw

User Locale: US

Network Locale: US

rob.huffman Thu, 08/06/2009 - 09:13

Hi Kyle,

Can you please add DND to 4 and 5 as shown below;

1. enable

2. configure terminal

3. voice register template template-tag

4. softkeys idle {[Cfwdall] [DND] [Gpickup] [Newcall] [Pickup] [Redial]}

5. softkeys ringIn [Answer] [DND]

6. exit

7. voice register pool phone-tag

8. dnd

9. template template-tag

10. end

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmednd.html#wp1011118

Cheers!

Rob

kyleheydon Thu, 08/06/2009 - 11:30

Rob,

When the phone is ringing it has the soft keys Answer and DND but pressing DND does not turn it off.

We have the same configuration at 3 stores so I prefer to keep the configuration as is since it is supposed to be cookie cutter.

rob.huffman Thu, 08/06/2009 - 15:27

Hi Kyle,

Okay, I understand totally :) You may have to actually remove the ephone completely and re-configure.

Cheers!

Rob

PS: Can you let us know a couple of items so we can check for Bugs, CME version, IOS and using SIP or SCCP.

lukeprimm Wed, 02/08/2012 - 07:57

Im having the exact same issue today. I have a user in a remote office with a 7960 saying she cant use her phone and that DND is set and will not remove.  She also claims that she just came in and it was like this, she didnt do anything (magic I guess).  She is currently set to use template 2.

We are running CME 7.0(0) on a 2811.  Im in the process of blowing away her ephone and rebuilding, we will see if that fixes it. 

Below is our current ephone templates:

ephone-template 1
softkey idle  Redial Newcall
softkey seized  Redial Endcall
softkey alerting  Callback Endcall
softkey connected  Hold Endcall Trnsfer Confrn
features blocked  CFwdAll GPickup
conference drop-mode never
conference add-mode all
conference admin: No
max-calls-per-button 8
busy-trigger-per-button 0
privacy default
Always send media packets to this router: No
Preferred codec: g711ulaw
keepalive 30 auxiliary 30
speed-dial 5 919199265175 label Helpdesk
speed-dial 7 919199265175 label Helpdesk
User Locale: US
Network Locale: US

ephone-template 2
softkey idle  Redial Newcall Cfwdall
softkey seized  Redial Endcall
softkey alerting  Callback Endcall
softkey connected  Hold Endcall Trnsfer Confrn
features blocked  GPickup
conference drop-mode never
conference add-mode all
conference admin: No
max-calls-per-button 8
busy-trigger-per-button 0
privacy default
Always send media packets to this router: No
Preferred codec: g711ulaw
keepalive 30 auxiliary 30
speed-dial 5 919199265175 label Helpdesk
User Locale: US


Network Locale: US

ephone-template 3
softkey idle  Redial Newcall Cfwdall
softkey seized  Redial Endcall
softkey alerting  Callback Endcall
softkey connected  Hold Endcall Trnsfer Confrn
features blocked  GPickup
conference drop-mode never
conference add-mode all
conference admin: No
max-calls-per-button 8
busy-trigger-per-button 0
privacy default
Always send media packets to this router: No
Preferred codec: g711ulaw
keepalive 30 auxiliary 30
speed-dial 5 919199265175 label Helpdesk
User Locale: US
Network Locale: US

lukeprimm Wed, 02/08/2012 - 08:33

That fixed it for me.  I had to kill the ephone and rebuild it.  Strange.

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