08-06-2009 07:34 AM - edited 03-13-2019 06:33 PM
Hi,
I have a 7940 at a location running CCME that is stuck in DND mode and I can't find anything to get it to clear. Did the reset of the phone but that didn't clear it.
Any advice would be appreciated.
Phone state:
gandt-5057-vpn>sh ephone dnd
ephone-2 Mac:0021.A0D7.8194 TCP socket:[10] activeLine:0 REGISTERED in SCCP ver 11 and Server in ver 5
mediaActive:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0 caps:8
IP:10.204.8.164 49827 Telecaster 7960 keepalive 1750 max_line 6 DnD
button 1: dn 2 number 2012 CH1 IDLE overlay shared
button 6: dn 9 number 2025 CH1 IDLE mwi overlay shared
overlay 1: 2(2012) 17(2012) 1(2011) 16(2011)
overlay 6: 9(2025) 10(2025) 11(2025) 12(2025) 13(2025)
08-06-2009 08:00 AM
Hi Kyle,
can we have a look at your Softkey config for DND (Ringing, Idle)
From this good CME doc;
Hope this helps!
Rob
08-06-2009 08:46 AM
#sh telephony-service ephone-template
ephone-template 1
softkey idle Redial Newcall Cfwdall
softkey seized Redial Endcall
softkey alerting Endcall
softkey connected Hold Endcall Trnsfer Park
Always send media packets to this router: No
Preferred codec: g711ulaw
User Locale: US
Network Locale: US
ephone-template 2
softkey idle Redial Newcall Cfwdall
softkey seized Redial Endcall
softkey alerting Endcall
softkey connected Hold Endcall Trnsfer Park Confrn
Always send media packets to this router: No
Preferred codec: g711ulaw
User Locale: US
Network Locale: US
ephone-template 3
softkey idle Newcall
softkey seized Endcall
softkey alerting Endcall
softkey connected Endcall
Always send media packets to this router: No
Preferred codec: g711ulaw
User Locale: US
Network Locale: US
08-06-2009 09:13 AM
Hi Kyle,
Can you please add DND to 4 and 5 as shown below;
1. enable
2. configure terminal
3. voice register template template-tag
4. softkeys idle {[Cfwdall] [DND] [Gpickup] [Newcall] [Pickup] [Redial]}
5. softkeys ringIn [Answer] [DND]
6. exit
7. voice register pool phone-tag
8. dnd
9. template template-tag
10. end
http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmednd.html#wp1011118
Cheers!
Rob
08-06-2009 10:32 AM
You can use a FAC. Here is the link for that.
http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/command/reference/cme_f1ht.html
I have one for DND under Telephone-Service I just added fac custom dnd **7 and with that can toggle dnd **7 off and on.
08-06-2009 11:30 AM
Rob,
When the phone is ringing it has the soft keys Answer and DND but pressing DND does not turn it off.
We have the same configuration at 3 stores so I prefer to keep the configuration as is since it is supposed to be cookie cutter.
08-06-2009 03:27 PM
Hi Kyle,
Okay, I understand totally :) You may have to actually remove the ephone completely and re-configure.
Cheers!
Rob
PS: Can you let us know a couple of items so we can check for Bugs, CME version, IOS and using SIP or SCCP.
02-08-2012 07:57 AM
Im having the exact same issue today. I have a user in a remote office with a 7960 saying she cant use her phone and that DND is set and will not remove. She also claims that she just came in and it was like this, she didnt do anything (magic I guess). She is currently set to use template 2.
We are running CME 7.0(0) on a 2811. Im in the process of blowing away her ephone and rebuilding, we will see if that fixes it.
Below is our current ephone templates:
ephone-template 1
softkey idle Redial Newcall
softkey seized Redial Endcall
softkey alerting Callback Endcall
softkey connected Hold Endcall Trnsfer Confrn
features blocked CFwdAll GPickup
conference drop-mode never
conference add-mode all
conference admin: No
max-calls-per-button 8
busy-trigger-per-button 0
privacy default
Always send media packets to this router: No
Preferred codec: g711ulaw
keepalive 30 auxiliary 30
speed-dial 5 919199265175 label Helpdesk
speed-dial 7 919199265175 label Helpdesk
User Locale: US
Network Locale: US
ephone-template 2
softkey idle Redial Newcall Cfwdall
softkey seized Redial Endcall
softkey alerting Callback Endcall
softkey connected Hold Endcall Trnsfer Confrn
features blocked GPickup
conference drop-mode never
conference add-mode all
conference admin: No
max-calls-per-button 8
busy-trigger-per-button 0
privacy default
Always send media packets to this router: No
Preferred codec: g711ulaw
keepalive 30 auxiliary 30
speed-dial 5 919199265175 label Helpdesk
User Locale: US
Network Locale: US
ephone-template 3
softkey idle Redial Newcall Cfwdall
softkey seized Redial Endcall
softkey alerting Callback Endcall
softkey connected Hold Endcall Trnsfer Confrn
features blocked GPickup
conference drop-mode never
conference add-mode all
conference admin: No
max-calls-per-button 8
busy-trigger-per-button 0
privacy default
Always send media packets to this router: No
Preferred codec: g711ulaw
keepalive 30 auxiliary 30
speed-dial 5 919199265175 label Helpdesk
User Locale: US
Network Locale: US
02-08-2012 08:33 AM
That fixed it for me. I had to kill the ephone and rebuild it. Strange.
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