MIVR Log indicates Prompt File Failure

Answered Question
Aug 6th, 2009

Anyone seen errors in the MIVR log indicating a prompt file failure but yet the prompts are playing fine?

UCCX 7.01_SR3

6819: Aug 06 09:50:40.314 EDT %MIVR-PROMPT_MGR-3-PROMPT_FILE_SUPPORT_FAILURE:Prompt file support failure: Exception=java.lang.IllegalArgumentException: invalid directory: \\SC\

486820: Aug 06 09:50:40.314 EDT %MIVR-PROMPT_MGR-3-EXCEPTION:java.lang.IllegalArgumentException: invalid directory: \\SC\

486821: Aug 06 09:50:40.314 EDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.file.File.<init>(File.java:885)

486822: Aug 06 09:50:40.314 EDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.file.File.<init>(File.java:724)

486823: Aug 06 09:50:40.314 EDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.prompt.impl.PromptManagerImpl.findPrompt(PromptManagerImpl.java:1145)

486824: Aug 06 09:50:40.314 EDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.prompt.impl.PromptManagerImpl.resolve0(PromptManagerImpl.java:2121)

486825: Aug 06 09:50:40.314 EDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.prompt.impl.PromptManagerImpl.resolve(PromptManagerImpl.java:2463)

486826: Aug 06 09:50:40.314 EDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.prompt.NamePrompt.appendTo(NamePrompt.java:438)

486827: Aug 06 09:50:40.314 EDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wf.cmt.dialogs.CMTDialogImpl.appendPrompt(CMTDialogImpl.java:165)

486828: Aug 06 09:50:40.314 EDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wf.cmt.dialogs.CMTPlayPromptDialogImpl.run(CMTPlayPromptDialogImpl.java:129)

486829: Aug 06 09:50:40.314 EDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.app.impl.ApplicationManagerImpl$TaskImpl$ActionImpl.run(ApplicationManagerImpl.java:7713)

486830: Aug 06 09:50:40.314 EDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.app.impl.ApplicationManagerImpl$TaskImpl.doInterruptible(ApplicationManagerImpl.java:7516)

486831: Aug 06 09:50:40.314 EDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wf.dialog.DialogObjectImpl.invoke(DialogObjectImpl.java:632)

486832: Aug 06 09:50:40.314 EDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wf.cmt.dialogs.CMTPlayPromptDialogImpl.invoke(CMTPlayPromptDialogImpl.java:77)

486833: Aug 06 09:50:40.314 EDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wf.steps.ivr.OutputStep.myExecute(OutputStep.java:247)

486834: Aug 06 09:50:40.314 EDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wf.steps.ivr.OutputStep.execute(OutputStep.java:132)

486835: Aug 06 09:50:40.314 EDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)

486836: Aug 06 09:50:40.314 EDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)

486837: Aug 06 09:50:40.314 EDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)

486838: Aug 06 09:50:40.314 EDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)

486839: Aug 06 09:50:40.314 EDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:382)

486840: Aug 06 09:50:40.314 EDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)

486841: Aug 06 09:50:40.314 EDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)

486842: Aug 06 09:50:40.314 EDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:702)

486843: Aug 06 09:50:40.314 EDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)

486844: Aug 06 09:50:40.314 EDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)

486845: Aug 06 09:50:40.314 EDT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)

I have this problem too.
0 votes
Correct Answer by Jonathan Schulenberg about 7 years 5 months ago

Sure; this is happening because the path specified is invalid:

Exception=java.lang.IllegalArgumentException: invalid directory: \\SC\

If the engine fails to play a prompt in the defined directory, it will automatically fall back the system default language directory. This is typically English depending where you are located (defined in System Parameters).

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Correct Answer
Jonathan Schulenberg Thu, 08/06/2009 - 09:01

Sure; this is happening because the path specified is invalid:

Exception=java.lang.IllegalArgumentException: invalid directory: \\SC\

If the engine fails to play a prompt in the defined directory, it will automatically fall back the system default language directory. This is typically English depending where you are located (defined in System Parameters).

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