Call Forward to Unity Connection failed

Unanswered Question
Aug 6th, 2009
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I have cucm7 and uc7.


All phone can call voice mail pilot (which has tow ports) got proper response. Using message button on phones work as well.


But when phone A call phone B, no answer and busy calls dropped even though all CallForward setting on DN are pointed to VM.


Please help,


Thanks,

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Jaime Valencia Thu, 08/06/2009 - 11:06
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Are Phone A and VM ports in the same location and speak the same codec??


HTH


java


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smallrain_2 Thu, 08/06/2009 - 12:08
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Yes. They have same codec.

Port Monitor (RTMT) on UC show no activity during the test call from phone A to B.


Thanks,

Jaime Valencia Thu, 08/06/2009 - 13:00
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From A:


If you dial the VM pilot directly do you reach CUC??

You shouldn't be able to reach the VM ports directly if you followed the integration guides, but if you change the CSS to reach them do they take the call??


I would say check the routing rules but you mention you see nothing coming into the ports.


HTH


java


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smallrain_2 Thu, 08/06/2009 - 13:13
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Yes. All phones can reach UC by dialing pilot number and pressing message button.

User can set up voice mail passwe, gretting, etc.


But when two phone call each other, it did not forwarded to vm after no asnwer/busy.


Thanks,


Jaime Valencia Thu, 08/06/2009 - 14:04
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There is no overlapping with the VM pilot and the VM ports DNs right?


I mean the VM pilot and VM ports do not have an identical DN


HTH


java


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smallrain_2 Thu, 08/06/2009 - 17:30
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They are unique. No overlapping numbers.

CFA was assigned with pilot number and port dn as a test. But still not forwarded to uc/vm.



Rob Huffman Fri, 08/07/2009 - 04:34
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Hi Smallrain,


Hope all is well my friend! I think Java is onto something with the CSS reference (+5 points for Friday Java :)


Check the CSS assigned to your Call Forward settings (No answer,Busy etc.) to ensure that these CSS can reach the VoicemailPilotNumber partition.


Hope this helps!

Rob

Rob Huffman Fri, 08/07/2009 - 08:11
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Hi Smallrain,


Great stuff my friend! Have an excellent weekend.


Cheers!

Rob

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