presence Failed to connect to CUCM Dbmon

Dennis Mink · ‎08-06-2009

I have noticed on a number of occasion that syncing between CUCM and CUPS is not functioning properly.

for instance when I want to add a CUPC user, and I add the licence to that specific user in CUCM, it is not replicated to CUPS (the CUPC licence field is nojt ticked in CUPS).

when i manually restart the sync agent in CUPS, it forces a resync and most of the times this cascades down to CUPS).

In the tracelog of CUPS i do read the following output:

at com.cisco.ccm.util.ncs.NcsClient.connect(NcsClient.java:270)

at com.cisco.ccm.util.ncs.NcsClient$ReceiveThread.run(NcsClient.java:354)

2009-08-07 12:30:52,587 ERROR [Thread-5] sync.DbmonClient - Failed to connect to CUCM Dbmon.

2009-08-07 12:34:31,591 ERROR [Thread-5] ncs.NcsClient - NcsClient:com.cisco.ccm.util.ncs.RemoteNcsClient@3257b8 IOExc : java.net.ConnectException: Connection timed out

java.net.ConnectException: Connection timed out

This allthough the sync agent troubleshooter in diagnostics in CUPS shows no signs of issues (all green)

anybody experienced similar issues

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htluo · ‎08-07-2009

This is called "change notification failure". You need ClusterManager logs to troubleshoot.

Possible causes include (but not limited to):

1) CUCM's hostname is not in CUPS' host table.

2) CUPS' secrete password does not match with CUCM cluster.

3) Host name/IP address was changed on CUCM after CUPS was installed.

Michael

http://htluo.blogspot.com

snicklas · ‎08-26-2010

Was the hostname mismatch for me. Thanks.