UC520 Cue upgrade problem (CCA)

Unanswered Question
Aug 6th, 2009

Hi,

I am trying to upgrade  CUE to 7.0.3 which is 2.3.4.1 now. When I try to update it with cca it gives an error that indicates ftp/tftp server running. There is no ftp and tftp server running. I tried several times, same error appears.

uc520cca.JPG

Software upgrade of CUE module requested.

Upgrading CUE consists of 5 steps with a total estimate time of 39 minutes.

CUE upgrade step 1: Backing up CUE configuration and data
(Time estimation: 3 minutes)

CUE Backup in progress, please wait... (1)
CUE Backup in progress, please wait... (2)
CUE Backup in progress, please wait... (3)
CUE Backup in progress, please wait... (4)
CUE Backup in progress, please wait... (5)
CUE Backup in progress, please wait... (6)
CUE Backup in progress, please wait... (7)
CUE Backup in progress, please wait... (8)
CUE Backup in progress, please wait... (9)
Backup of CUE configuration and data failed.

Software upgrade for CUE module failed.

How can I upgrade it? Can I use tftp to upgrade it from cli?

I have 3 mb free space left in flash

IOS :12.4(20)T2

CME : 7.0(0)

I have this problem too.
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David Harper Thu, 08/06/2009 - 23:28

This is not actually saying that an ftp/tftp server *is* running - just that it might be running.  Make sure that you do not have multiple NICs active on your PC, and that you can ping the 10.1.10.1 address successfully.  If it still doesn't work, please attach the output of Help > Support Information > Troubleshooting Log taken after you attempt the upgrade.

As for using the CLI to perform the upgrade, it is certainly possible, but I would not recommend it.  It is a fairly complicated exercise and quite time consuming.  Much better to use CCA.

Cheers,

Dave.

Saurabh Verma Fri, 08/07/2009 - 05:29

Looks like CCA had a problem launching the ftp server. You may have an ftp server running in the background.

[4hUC500-CUE>
++: DEBUG:  : Obtaining the output of CLI: show running-config
++:  : Network Interface name is lo
++:  : Network Interface Display name is MS TCP Loopback interface
++:  : The IP address is 127.0.0.1
++:  : Network Interface name is eth1
++:  : Network Interface Display name is Broadcom NetLink (TM) Gigabit Ethernet - Packet Scheduler Miniport
++:  : The IP address is 192.168.10.10
Server ready :: Apache FTP Server
[INFO] FtpServer - ------- Apache FTP Server started ------
Exception in thread "Thread-60" java.lang.NullPointerException
    at org.apache.ftpserver.FtpServer.run(FtpServer.java:136)

    at java.lang.Thread.run(Unknown Source)
++: DEBUG:  : WDTask::setHierarchy .SwUpgradeTask
++: DEBUG:  : WDTask::setHierarchy .SwUpgradeTask.SwUpgradeTask$SwUpgradeTreeTable
++: DEBUG:  : Duration for [create() @ com.cisco.cpnm.features.defn.swupgrade.SwUpgradeTask$SwUpgradeTreeTable] = [734] msec.

Use the "netstat -a" command on a DOS window to see if you are listening on port 21. If that port is in use, you could run "netstat -ab" to figure out the application that's running the ftp server in the background.

HTH,

Saurabh

JOHN NIKOLATOS Sat, 08/08/2009 - 06:29

Make sure you don't have a firewall on...  Make sure you dont have another 10.X network elsewhere..

Check your CLI command that says "ip tftp source-interface XXXXXXX" and make sure XXXXXX is correct like BVI100 or other interface.

muratg777 Tue, 08/11/2009 - 00:08

I uninstalled and re-installed cca and it updated CUE now. I think it was caused by cca because it was not the latest 2.0 version.

Thanks

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