Grouping of Extension

abhishekbanik · ‎08-07-2009

Hi,

I want to know how i can group extensions together so that it rings togehter at a same time.For eg i have extensio 100, 101 and 102 i want them to ring together when some one calls.

Thanks

Brandon Buffin · ‎08-07-2009

Which version of Callmanager or Callmanager Express?

Brandon

abhishekbanik · ‎08-07-2009

call manager 5

Jaime Valencia · ‎08-07-2009

As there is no mention of what you use, i'll say CUCM 7.1(2)

Yes, configure a line group with broadcast algorithm

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

Rob Huffman · ‎08-07-2009

Hi Abishek,

Just to expand on our previous thread.

This setup requires a few steps :) The references are in the docs below.

Create Line Group - that contains the User phones to be included in the Hunt Group. **This will be 100,101 and 102

Create Hunt pilot - The Pilot number of the Hunt Group. This will be the listed number that people dial to reach this group. So yours can be 500 for example :)

Create Hunt List - that contains the required Line Group. This will be setup under the name of the Hunt Group/perhaps Sales or Helpdesk

Hunt Pilot Configuration

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/5_0_1/ccmcfg/b03htpil.html

Line Group Configuration

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/5_0_1/ccmcfg/b03lngrp.html

Hunt List Configuration

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/5_0_1/ccmcfg/b03htlst.html

Under the Line group is where you choose the Broadcast Algorithm

Line Group Configuration Settings

Distribution Algorithm

Choose a distribution algorithm, which applies at the line-group level, from the options in the drop-down list box:

Broadcast-If you choose this distribution algorithm, Cisco CallManager distributes a call to all idle or available members of a line group simultaneously.

Hope this helps!

Rob

abhishekbanik · ‎08-09-2009

thanks a lot, u made my day

Rob Huffman · ‎08-09-2009

Hi Abishek,

You are most welcome my friend! You made my day as well.

Cheers!

Rob

taherudin · ‎08-10-2009

Hello rob.huffman

I have created Hunt Group with CUCM 7.1 and my Gateway H.323 with application Auto Attendant on router, all calls handling by Auto attendant no#861 :- Auto attendant Menu

Dial 1 for Sales, [will be internal DN's in hunt group Example 300, 306, 304, 310]

2 for support, [will be internal DN's in hunt group Example 400, 410]

3 Dial By extension, [will be internal DN's can dial]

In hunt group number 778 sales & support 779

Test from internal

I am calling from DN-500 to hunt group number 778, its ringing hunt group can answer it can transfer

But if I dial from DN-500 or over PSTN line, answering auto attendant# 861 [main grating will play if dial the caller 1 its reaching to hunt group 778, member of hunt group once answer call is dropping

Can you guide me what I have to do?

Thanks

Taher

taherudin · ‎08-10-2009

Hello rob.huffman

I have created Hunt Group with CUCM 7.1 and my Gateway H.323 with application Auto Attendant on router, all calls handling by Auto attendant no#861 :- Auto attendant Menu

Dial 1 for Sales, [will be internal DN's in hunt group Example 300, 306, 304, 310]

2 for support, [will be internal DN's in hunt group Example 400, 410]

3 Dial By extension, [will be internal DN's can dial]

In hunt group number 778 sales & support 779

Test from internal

I am calling from DN-500 to hunt group number 778, its ringing hunt group can answer it can transfer

But if I dial from DN-500 or over PSTN line, answering auto attendant# 861 [main grating will play if dial the caller 1 its reaching to hunt group 778, member of hunt group once answer call is dropping

Can you guide me what I have to do?

Thanks

Taher