Call reporting from Unity mailboxes to IPCCx server

Unanswered Question
Aug 7th, 2009
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We have 10 locations with 10 mailboxes where Option 2 is a call handler transfers the call to a IPCCx application. I am trying to figure out a way to distinguish a call being transfered from the different locations. Would it be seperate call handler with assigned extensions?

Any thoughts would help?


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Jonathan Schulenberg Fri, 08/07/2009 - 12:09
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The easiest way would probably be to add ten different triggers on the CCX application and modify each call handler to transfer to a different trigger.


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