LSM 3.0 and DFM stuck in learning at 10%

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Aug 8th, 2009
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Hi, I have an issue with a new LMS install in which DFM attempts to import devices from the DCR and stays in a 10% learning state. I have waited over an hour now and no change.

I have already done some research on this site, and verified the name is resolving correctly. I have also tried to determine if there is another listener on UDP 162, because this server has WhatsUpGold installed as well (although I have stopped all the services). Among other things, I have rebooted once, as well.

HEre is my DFM.log. I don't know if there is actually an authentication error, but if there was, not sure how to go about resolving it.

Thanks, urgently.


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Joe Clarke Sat, 08/08/2009 - 19:22
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Exactly what version of DFM do you have?

mrguitar Sat, 08/08/2009 - 19:25
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Device Fault Manager 3.0.0 08 Aug 2009, 13:59:50 MDT

Joe Clarke Sat, 08/08/2009 - 19:37
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That's the problem. There is a known bug prior to DFM 3.0.3 where DFM does not work properly on Windows. You should upgrade to DFM 3.0.5. But first, you'll need to upgrade to LMS 3.0.1 from . Then, you can upgrade to DFM 3.0.5 from the Common Services Software Center. Once on 3.0.5 this problem should just go away.

mrguitar Sat, 08/08/2009 - 19:38
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Thank you! I will try it out ASAP and get back to you with the results--don't go to bed yet! ;)

mrguitar Sat, 08/08/2009 - 22:31
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I am currently in the process of installing DFM 3.0.4. No matter how many times I download DFM 3.0.5, it says it's corrupted. I think something is wrong with the Cisco site's file?

Will 3.0.4 fix me, in the meantime?


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