LSM 3.0 and DFM stuck in learning at 10%

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Aug 8th, 2009
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Hi, I have an issue with a new LMS install in which DFM attempts to import devices from the DCR and stays in a 10% learning state. I have waited over an hour now and no change.


I have already done some research on this site, and verified the name is resolving correctly. I have also tried to determine if there is another listener on UDP 162, because this server has WhatsUpGold installed as well (although I have stopped all the services). Among other things, I have rebooted once, as well.


HEre is my DFM.log. I don't know if there is actually an authentication error, but if there was, not sure how to go about resolving it.


Thanks, urgently.


Ed



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Joe Clarke Sat, 08/08/2009 - 19:22
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Exactly what version of DFM do you have?

mrguitar Sat, 08/08/2009 - 19:25
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Device Fault Manager 3.0.0 08 Aug 2009, 13:59:50 MDT

Joe Clarke Sat, 08/08/2009 - 19:37
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That's the problem. There is a known bug prior to DFM 3.0.3 where DFM does not work properly on Windows. You should upgrade to DFM 3.0.5. But first, you'll need to upgrade to LMS 3.0.1 from http://www.cisco.com/cgi-bin/tablebuild.pl/lms301 . Then, you can upgrade to DFM 3.0.5 from the Common Services Software Center. Once on 3.0.5 this problem should just go away.

mrguitar Sat, 08/08/2009 - 19:38
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Thank you! I will try it out ASAP and get back to you with the results--don't go to bed yet! ;)

mrguitar Sat, 08/08/2009 - 22:31
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I am currently in the process of installing DFM 3.0.4. No matter how many times I download DFM 3.0.5, it says it's corrupted. I think something is wrong with the Cisco site's file?


Will 3.0.4 fix me, in the meantime?

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