Configureing Extention

Unanswered Question
Aug 8th, 2009

we are using CME and want to configure the extention as follows


if extention is busy or no answer, the call should transfer to another extension. if that extension is also busy or no anser then the call transfer to original extention voice mail box to leave the message.


any help will be appriciated.

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Rob Huffman Sun, 08/09/2009 - 07:11

Hi Sudheer,


Here is an example of the config changes to be done on CME (Communications Manager Express)


Basic Call Forwarding: Example


The following example sets up forwarding for extension 2777 to extension 2513 on all calls, busy, and no answer. During night service hours, calls are forwarded to a different number, extension 2879.




For Phone A


ephone-dn 20


number 2777


call-forward all 2513


call-forward busy 2513


call-forward noan 2513 timeout 45


call-forward night-service 2879


http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmetrans.html#wp1106692



Then for Phone B


ephone-dn 21


number 2513


call-forward all


call-forward busy XXXX (where XXXX is the Cue Pilot #)


call-forward noan XXXX timeout 45 (where XXXX is the Cue Pilot #)




You can check this for CUE;


**Mailbox selection (OCN or LRD) in your case use OCN


This configurable option specifies the mailbox to be used in case of call forward.


Mailbox selection: Mailbox in which an incoming voice message is stored. The options are original called number (OCN) or the last redirected number (LRD). LRD is the default option:)



Check out Page 88 of this good doc;


http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel2_3/cliadmin/cuecli23.pdf



Hope this helps!

Rob



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