THANK you Edison,

per your recommendation I have removed the lines that you mentioned above and now the configuration looks like below on both ends:

interface Multilink1

ip address 10.31.100.22 255.255.255.252

no cdp enable

ppp multilink

ppp multilink group 1

!

interface Ethernet0/0

description connected to local subnet 10.31.1.X

ip address 10.31.1.2 255.255.255.0

ip route-cache flow

full-duplex

!

interface Serial0/0:1

no ip address

encapsulation ppp

ip route-cache flow

no keepalive

no fair-queue

ppp multilink

ppp multilink group 1

!

interface Serial0/1:1

no ip address

encapsulation ppp

ip route-cache flow

no keepalive

no fair-queue

ppp multilink

ppp multilink group 1

However, I'm still losing ping pakets whe I ping a divice across as shown below:

Reply from 10.31.6.180: bytes=32 time=18ms TTL=126

Request timed out.

Reply from 10.31.6.180: bytes=32 time=112ms TTL=126

Request timed out.

Request timed out.

Request timed out.

Reply from 10.31.6.180: bytes=32 time=32ms TTL=126

Reply from 10.31.6.180: bytes=32 time=48ms TTL=126

Reply from 10.31.6.180: bytes=32 time=35ms TTL=126

Reply from 10.31.6.180: bytes=32 time=40ms TTL=126

Reply from 10.31.6.180: bytes=32 time=72ms TTL=126

Reply from 10.31.6.180: bytes=32 time=55ms TTL=126

Reply from 10.31.6.180: bytes=32 time=41ms TTL=126

Request timed out.

Request timed out.

Reply from 10.31.6.180: bytes=32 time=118ms TTL=126

Request timed out.

Reply from 10.31.6.180: bytes=32 time=45ms TTL=126

Request timed out.

Request timed out.

Reply from 10.31.6.180: bytes=32 time=7ms TTL=126

Request timed out.

Request timed out.

Reply from 10.31.6.180: bytes=32 time=121ms TTL=126

Reply from 10.31.6.180: bytes=32 time=67ms TTL=126

Request timed out.

Request timed out.

Reply from 10.31.6.180: bytes=32 time=81ms TTL=126

Reply from 10.31.6.180: bytes=32 time=36ms TTL=126

Request timed out.

Reply from 10.31.6.180: bytes=32 time=9ms TTL=126

Reply from 10.31.6.180: bytes=32 time=63ms TTL=126

Request timed out.

Reply from 10.31.6.180: bytes=32 time=49ms TTL=126

Reply from 10.31.6.180: bytes=32 time=25ms TTL=126

Reply from 10.31.6.180: bytes=32 time=29ms TTL=126

Request timed out.

Reply from 10.31.6.180: bytes=32 time=26ms TTL=126

Reply from 10.31.6.180: bytes=32 time=17ms TTL=126

Reply from 10.31.6.180: bytes=32 time=31ms TTL=126

Reply from 10.31.6.180: bytes=32 time=62ms TTL=126

Request timed out.

Request timed out.

Request timed out.

Reply from 10.31.6.180: bytes=32 time=93ms TTL=126

Reply from 10.31.6.180: bytes=32 time=54ms TTL=126

Reply from 10.31.6.180: bytes=32 time=130ms TTL=126

Request timed out.

Can you post the output from typing

show proc cpu sorted

show proc cpu his

show interface Serial0/0:1

show interface Serial0/1:1

from both routers.

Also, try pinging from multilink to multilink IP, do you get request time out then?

TTL=126 seems a bit odd.

__

Edison.

Edison, Thanks for looking into this, I have to post it in three section due to the size limitation- Here you go:

Main_to_Ells#show interface serial 0/0:1

Serial0/0:1 is up, line protocol is up

Hardware is PowerQUICC Serial

MTU 1500 bytes, BW 1536 Kbit, DLY 20000 usec,

reliability 255/255, txload 177/255, rxload 7/255

Encapsulation PPP, LCP Open, multilink Open, loopback not set

Keepalive not set

Last input 00:00:00, output 00:00:00, output hang never

Last clearing of "show interface" counters 05:15:50

Input queue: 0/75/0/0 (size/max/drops/flushes); Total output drops: 0

Queueing strategy: priority-list 1 [suspended, using FIFO]

Output queue (queue priority: size/max/drops):

high: 0/20/0, medium: 0/40/0, normal: 0/60/0, low: 0/80/0

5 minute input rate 45000 bits/sec, 64 packets/sec

5 minute output rate 1069000 bits/sec, 182 packets/sec

1005461 packets input, 70427156 bytes, 0 no buffer

Received 0 broadcasts, 0 runts, 0 giants, 0 throttles

4 input errors, 0 CRC, 4 frame, 0 overrun, 0 ignored, 0 abort

2457898 packets output, 2451140888 bytes, 0 underruns

0 output errors, 0 collisions, 10 interface resets

0 output buffer failures, 0 output buffers swapped out

1 carrier transitions

Timeslot(s) Used:1-24, SCC: 1, Transmitter delay is 0 flags

Main_to_Ells#show interface serial 0/1:1

Serial0/1:1 is up, line protocol is up

Hardware is PowerQUICC Serial

MTU 1500 bytes, BW 1536 Kbit, DLY 20000 usec,

reliability 255/255, txload 176/255, rxload 6/255

Encapsulation PPP, LCP Open, multilink Open, loopback not set

Keepalive not set

Last input 00:00:00, output 00:00:00, output hang never

Last clearing of "show interface" counters 05:16:15

Input queue: 0/75/0/0 (size/max/drops/flushes); Total output drops: 0

Queueing strategy: priority-list 1 [suspended, using FIFO]

Output queue (queue priority: size/max/drops):

high: 0/20/0, medium: 0/40/0, normal: 0/60/0, low: 0/80/0

5 minute input rate 40000 bits/sec, 62 packets/sec

5 minute output rate 1061000 bits/sec, 179 packets/sec

1006206 packets input, 70497417 bytes, 0 no buffer

Received 0 broadcasts, 0 runts, 1 giants, 0 throttles

126 input errors, 8 CRC, 111 frame, 0 overrun, 0 ignored, 7 abort

2449709 packets output, 2445243413 bytes, 0 underruns

0 output errors, 0 collisions, 10 interface resets

0 output buffer failures, 0 output buffers swapped out

1 carrier transitions

Timeslot(s) Used:1-24, SCC: 2, Transmitter delay is 0 flags

Main_to_Ells#

Main_to_Ells# show processes cpu history

Main_to_Ells 12:15:14 AM Monday Mar 1 1993 ES

2222222222222222222333331111111111111111111111111222221111

0000888884444422222000008888888888666668888833333333339999

100

90

80

70

60

50

40

30 ***** *****

20 ******************************************** ***********

10 ************************************************************

0....5....1....1....2....2....3....3....4....4....5....5....

0 5 0 5 0 5 0 5 0 5

CPU% per second (last 60 seconds)

22323223222233322322233233333323333322212231111 222

9614386326880308519392068349318541007306540885633212324241

100

90

80

70

60

50

40 * * *

30 *** **** ********** ******##****#**#* * *

20 #######################################**##**** *###*

10 ############################################### #####

0....5....1....1....2....2....3....3....4....4....5....5....

0 5 0 5 0 5 0 5 0 5

CPU% per minute (last 60 minutes)

* = maximum CPU% # = average CPU%

35448

96575

100

90 *

80 *

70 *

60 * *

50 ****

40 *****

30 *****

20 ##***

10 #####

0....5....1....1....2....2....3....3....4....4....5....5....6....6....7.

0 5 0 5 0 5 0 5 0 5 0 5 0

CPU% per hour (last 72 hours)

* = maximum CPU% # = average CPU%

CPU utilization for five seconds: 19%/17%; one minute: 21%; five minutes: 21%

PID Runtime(ms) Invoked uSecs 5Sec 1Min 5Min TTY Process

10 38203 38851 983 0.39% 0.20% 0.16% 0 ARP Input

35 50505 65535 770 0.31% 0.22% 0.19% 0 IP Input

64 396 122 3245 0.23% 0.38% 0.10% 66 Virtual Exec

46 3085 522 5909 0.15% 0.01% 0.00% 0 IP Background

6 0 2 0 0.00% 0.00% 0.00% 0 Timers

7 4 7 571 0.00% 0.00% 0.00% 0 Serial Backgroun

8 0 2 0 0.00% 0.00% 0.00% 0 AAA high-capacit

9 0 630 0 0.00% 0.00% 0.00% 0 Environmental mo

4 9997 2008 4978 0.00% 0.01% 0.01% 0 Check heaps

5 0 2 0 0.00% 0.00% 0.00% 0 Pool Manager

12 8 8 1000 0.00% 0.00% 0.00% 0 DDR Timers

2 0 3770 0 0.00% 0.00% 0.00% 0 Load Meter

14 0 1 0 0.00% 0.00% 0.00% 0 SERIAL A'detect

15 16 18844 0 0.00% 0.00% 0.00% 0 GraphIt

16 0 2 0 0.00% 0.00% 0.00% 0 Dialer event

1 0 1 0 0.00% 0.00% 0.00% 0 Chunk Manager

11 24 3770 6 0.00% 0.00% 0.00% 0 HC Counter Timer

19 132 4971 26 0.00% 0.00% 0.00% 0 Net Background

13 8 2 4000 0.00% 0.00% 0.00% 0 Entity MIB API

21 76 18807 4 0.00% 0.00% 0.00% 0 TTY Background

22 76 18851 4 0.00% 0.00% 0.00% 0 Per-Second Jobs

23 4 2 2000 0.00% 0.00% 0.00% 0 SM Monitor

17 0 2 0 0.00% 0.00% 0.00% 0 SMART

25 0 1 0 0.00% 0.00% 0.00% 0 dev_device_remov

26 1198 6294 190 0.00% 0.00% 0.00% 0 Net Input

27 0 3771 0 0.00% 0.00% 0.00% 0 Compute load avg

28 9014 315 28615 0.00% 0.05% 0.00% 0 Per-minute Jobs

29 36 75375 0 0.00% 0.00% 0.00% 0 e1t1 Framer back

30 0 2 0 0.00% 0.00% 0.00% 0 AAA Server

31 0 1 0 0.00% 0.00% 0.00% 0 AAA ACCT Proc

32 0 1 0 0.00% 0.00% 0.00% 0 ACCT Periodic Pr

18 0 1 0 0.00% 0.00% 0.00% 0 Critical Bkgnd

34 0 2 0 0.00% 0.00% 0.00% 0 AAA Dictionary R

20 4 69 57 0.00% 0.00% 0.00% 0 Logger

36 0 1 0 0.00% 0.00% 0.00% 0 ICMP event handl

37 656 2469 265

This is crazy it won't let me to copy and past stuff. I guess there is a limitation. can i email you all of that if that is the case send you email to me and i will reply with all the infor here is my email: """essi@boaa.com"""

Ellsworth-R#ping 10.31.100.22

Type escape sequence to abort.

Sending 5, 100-byte ICMP Echos to 10.31.100.22, timeout is 2 seconds:

!!!!!

Success rate is 100 percent (5/5), round-trip min/avg/max = 12/19/32 ms

Ellsworth-R#

Main_to_Ells#ping 10.31.100.21

Type escape sequence to abort.

Sending 5, 100-byte ICMP Echos to 10.31.100.21, timeout is 2 seconds:

!!!!!

Success rate is 100 percent (5/5), round-trip min/avg/max = 8/12/16 ms

Main_to_Ells#ping 10.31.100.22

Type escape sequence to abort.

Sending 5, 100-byte ICMP Echos to 10.31.100.22, timeout is 2 seconds:

!!!!!

Success rate is 100 percent (5/5), round-trip min/avg/max = 20/25/32 ms

Main_to_Ells#

Can you send more than 4 icmp packets from the router to router connection and try to increase the size of the packet to a larger value - say 900?

As for copy and paste on these forums, there is a limit which you can circumvent by pasting the entire content onto notepad and upload the file.

If you come back with no packet lost from router to router, we need to investigate your LAN environment at both locations. That TTL count that you posted previously is quite abnormal for a point-to-point site interconnection. Can you post a traceroute from that same device while targeting the same destination?

Please see the attached files. I have included all the info regarding the current in production routers and the new routers.

Thanks for looking into this,

Best,

E.

Looking at your interfaces, you have an alarming count of input errors in all interfaces (including the LAN interface) on the Ellsworth-R router.

E0/0

21877392 packets input, 4152764533 bytes, 0 no buffer

Received 1019873 broadcasts, 0 runts, 0 giants, 0 throttles

110051 input errors, 109951 CRC, 0 frame, 0 overrun, 100 ignored

Serial interfaces

S0/0:0

18362420 packets input, 1006175883 bytes, 0 no buffer

Received 0 broadcasts, 0 runts, 13 giants, 0 throttles

34491294 input errors, 1126098 CRC, 33345521 frame, 0 overrun, 240 ignored, 19675 abort

S0/1:1

18223028 packets input, 804705597 bytes, 0 no buffer

Received 0 broadcasts, 1 runts, 824 giants, 0 throttles

34685830 input errors, 1120534 CRC, 33404118 frame, 0 overrun, 391 ignored, 161178 abort

Same on Main_to_Ells Router:

E0/0

5 minute output rate 54000 bits/sec, 67 packets/sec

10828503 packets input, 1890964668 bytes, 0 no buffer

Received 529504 broadcasts, 0 runts, 0 giants, 0 throttles

539895 input errors, 539880 CRC, 85720 frame, 0 overrun, 15 ignored

________

The LAN cabling needs to be verified. What type of device is connected to each of these routers?

On the Serial errors, you need to contact your provider.

__

Edison.

at the both end the Ethernet ports are connected to a 3Come 4400 LAN Switch. Since you mentioned the cabling they are connected using a normal stright RJ45 cables. Do you want me to swap the cables with any other model/version? I have just opend a new ticket with the service provider to come and check the SmartJak and run a test end to end again to see what they may discover.

I suggest swapping cabling and verify both devices are running compatibles speed/duplex setting.

I see you are running full duplex on the cisco router, make sure the switches are also set to full duplex.

__

Edison.