CUPS/CUPC License

Answered Question
Aug 10th, 2009
User Badges:

I have a CUPS 7.0(4) system running on VMWare in the lab with CUCM 7.0(2).

The system generally appears fine. But if I enable a new user for CUPC in CUCM, it doesn't seem to reflect in CUPS. If I try to login the user I get "User is not licensed for CUPC."

On CUPS the user shows a Licensed for CUP, but not CUPC. There are some existing users that are working that were on prior to upgrade on an older version of CUPS.

Anyone seen this problem or know a likely cause? Thanks.


Correct Answer by htluo about 7 years 11 months ago

I know it's quite confusing. But sometimes "restart the server" does not have to same effect of "restart the service". :)


Have you tried to restart Sync Agent?


Thanks!

Mcihael

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (1 ratings)
Loading.
billybjo1 Mon, 08/10/2009 - 09:15
User Badges:

Michael,


Yes I have the capabilities ticked on CUCM, but they don't seem to be getting reflected within CUPS. Old ones that were on before the upgrade are still in CUPS ok.

htluo Mon, 08/10/2009 - 09:21
User Badges:
  • Red, 2250 points or more

Try to restart "Cisco UP Sync Agent" service on CUPS. This will force the CUPS to synchronize with CUCM.


Michael

billybjo1 Mon, 08/10/2009 - 11:07
User Badges:

Server has been reloaded several times, and that doesn't seem to make any difference. Very puzzling.

Correct Answer
htluo Mon, 08/10/2009 - 11:49
User Badges:
  • Red, 2250 points or more

I know it's quite confusing. But sometimes "restart the server" does not have to same effect of "restart the service". :)


Have you tried to restart Sync Agent?


Thanks!

Mcihael

billybjo1 Mon, 08/10/2009 - 12:06
User Badges:

Michael, I'm fairly sure I have done that (and most other services). But I just did it again to make sure. Still not made any difference I can see.

billybjo1 Mon, 08/10/2009 - 12:19
User Badges:

Actually its just started working!...I'm somewhat amazed restarting the service has a different effect than restarting the server. But thanks!

Actions

This Discussion