Manual call manager Backup failing

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Aug 10th, 2009
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Hi Team

i am new in to administering the Call mangers , so please go easy on me ..

i have Cisco unified CM system version 6.1.2 1000-13 and once a while i tyr to back up manually using the freeFTPd software . now when i try to back up i get the following error :


o initiate backup. Unable to access SFTP server or SFTP server too slow to respond


Please advise what this error mean and how can i get my back up to work ?

thank you

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Jaime Valencia Mon, 08/10/2009 - 05:57
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Make sure routing is fine, check user credentials and pwd, make sure FreeFTPD is running


HTH


java


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aktarmumin Mon, 08/10/2009 - 12:01
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thank you for you tips

The freeFTPD is running as it has the big green ticks in the status window.


In the freeftpd what should the configuration be ?


what Listening ip address should ftp be ?

What listening ip address should sftp be ?


for both at the moment i have the ip address of the local PC network adapter with the 10.xx IP range.


for both ftp & sftp what port should it be on ?


As for user creds , there is none and nothing was given to me by the cisco techs?


the back is done on a local folder on the desk top.


The cisco suppliers are no longer around btw ?

please advise and thank you


Jaime Valencia Mon, 08/10/2009 - 12:21
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Simply leave ALL with default config, you really don't need to move anything else other than creating the user and selecting the interface.


Of course Cisco won't give you any credentials, YOU define those in freeFTPD and can create or modify any existing users


Create a user for SFTP and use those credentials in CUCM


If you don't have credentials what did you typed in the DRS config???????


I strongly suggest you read this whole doc to understand this


Disaster Recovery System Administration Guide for Release 6.1(2)

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/drs/6_1_2/DRS_CUCM/drsag612.html


HTH


java


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aktarmumin Tue, 08/11/2009 - 02:48
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Hi Java


i have read the cisco guide and it seems quite straight forward stuff ..during the process of trouble shooting on the freeftpd i have learnt a few things or two ..

i have uninstalled and re installed free ftpd and left the config on default, worked out my user log on credentials from CM , reseted the password just in case it was the password and authentication issue..no joy , still get the same error.

i was wondering instead of using the third party software freeftpd is there is any cisco tool or built in software that we can use to back up my CM?

what do you know about this BARS built in tool ?


please advise.


thank you


Jaime Valencia Tue, 08/11/2009 - 07:28
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The user/pwd you use to authenticate has ABSOLUTELY NOTHING TO DO WITH YOUR USER IN CUCM


YOU define that user IN freeFTPD


Yes, the built-in in tool is DRS, you're already trying to use it but the error is not in DRS. DRS is the only supported backup.


HTH


java


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aktarmumin Wed, 08/12/2009 - 05:06
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no joy , tried everything ..created a new user , tried it with the existing user etc ..

not sure where the issue is , whether freeftpd or cisco ?

i will try some other ways of backing this using BARs utility

thanks

htluo Mon, 08/10/2009 - 07:31
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