Manual call manager Backup failing

Unanswered Question
Aug 10th, 2009

Hi Team

i am new in to administering the Call mangers , so please go easy on me ..

i have Cisco unified CM system version 6.1.2 1000-13 and once a while i tyr to back up manually using the freeFTPd software . now when i try to back up i get the following error :

o initiate backup. Unable to access SFTP server or SFTP server too slow to respond

Please advise what this error mean and how can i get my back up to work ?

thank you

I have this problem too.
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Jaime Valencia Mon, 08/10/2009 - 05:57

Make sure routing is fine, check user credentials and pwd, make sure FreeFTPD is running



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aktarmumin Mon, 08/10/2009 - 12:01

thank you for you tips

The freeFTPD is running as it has the big green ticks in the status window.

In the freeftpd what should the configuration be ?

what Listening ip address should ftp be ?

What listening ip address should sftp be ?

for both at the moment i have the ip address of the local PC network adapter with the 10.xx IP range.

for both ftp & sftp what port should it be on ?

As for user creds , there is none and nothing was given to me by the cisco techs?

the back is done on a local folder on the desk top.

The cisco suppliers are no longer around btw ?

please advise and thank you

Jaime Valencia Mon, 08/10/2009 - 12:21

Simply leave ALL with default config, you really don't need to move anything else other than creating the user and selecting the interface.

Of course Cisco won't give you any credentials, YOU define those in freeFTPD and can create or modify any existing users

Create a user for SFTP and use those credentials in CUCM

If you don't have credentials what did you typed in the DRS config???????

I strongly suggest you read this whole doc to understand this

Disaster Recovery System Administration Guide for Release 6.1(2)



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aktarmumin Tue, 08/11/2009 - 02:48

Hi Java

i have read the cisco guide and it seems quite straight forward stuff ..during the process of trouble shooting on the freeftpd i have learnt a few things or two ..

i have uninstalled and re installed free ftpd and left the config on default, worked out my user log on credentials from CM , reseted the password just in case it was the password and authentication joy , still get the same error.

i was wondering instead of using the third party software freeftpd is there is any cisco tool or built in software that we can use to back up my CM?

what do you know about this BARS built in tool ?

please advise.

thank you

Jaime Valencia Tue, 08/11/2009 - 07:28

The user/pwd you use to authenticate has ABSOLUTELY NOTHING TO DO WITH YOUR USER IN CUCM

YOU define that user IN freeFTPD

Yes, the built-in in tool is DRS, you're already trying to use it but the error is not in DRS. DRS is the only supported backup.



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aktarmumin Wed, 08/12/2009 - 05:06

no joy , tried everything ..created a new user , tried it with the existing user etc ..

not sure where the issue is , whether freeftpd or cisco ?

i will try some other ways of backing this using BARs utility


htluo Mon, 08/10/2009 - 07:31


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