Tracking Time in DND

Unanswered Question
Aug 10th, 2009

Does anyone know if there is a way to track the time a phone spends in DND. We have it as a soft key and managment wants to know how much time people are spending with thier phones set to it.

I have this problem too.
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Jaime Valencia Mon, 08/10/2009 - 06:42

There is no reporting on how much time you spend in DND, as there is also no reporting on how much time you spend in CFA, logged in a hunt group, etc

The only way to get this info would be looking at CUCM traces to find out at what time they press the DND softkey

BTW: I'm assuming this is CUCM 7.1(2) as you do not mention what you use.

HTH

java

if this helps, please rate

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