I have CCX 7.0 Express (premium), I'm trying to develop a script that at the end if no agent available after 30 sec of waiting, ask the customer to leave his informations (contact info: name, company and his number), and send him to a e-mail address (supervisor e-mail).
Do you have any idea??
You could do this within Unity with the same result. You could use a call handler (system or interview) to record a message and send it to a disribution list of one or more mailboxes. You could also transfer it directly to a specific mailbox. Unity Connections can forward the message (called relay) to an email address if a mailbox is properly configured to do so.
Same result either way. Personally I would do it in CCX because you are not reliant on another server/platform. I always attempt to keep as few platforms as possible in the call path; fewer points of failure that way.