We have IPCC 7.2(4) with duplex setup,
when we generate the Webview report for Halfhour calltype reports, Its not displaying the Service level data in the reports.
At the Service Explorer for the particular 'ABC' service we have set the Service level as 23 seconds (Which is the actual Greeting playing for 23secs.)
we tried reseting it to -1 still not displaying the Service level % when we generate the Webview Reports.
If any one knows the solution please help.