cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
361
Views
0
Helpful
1
Replies

On-demand recording in cuccx

pbaustin
Level 1
Level 1

In enhanced and premium versions, the agent can initiate a recording BUT is this the whole of that conversation or from when the agent initiates the recording?

Many Thanks

1 Reply 1

Jonathan Schulenberg
Hall of Fame
Hall of Fame

It begins recording when the supervisor or agent presses Record; it is not retroactive.

If you need this feature you can look at Quality Management or a third-party recording product.

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: