On-demand recording in cuccx

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Aug 11th, 2009
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In enhanced and premium versions, the agent can initiate a recording BUT is this the whole of that conversation or from when the agent initiates the recording?

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Jonathan Schulenberg Tue, 08/11/2009 - 12:10
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It begins recording when the supervisor or agent presses Record; it is not retroactive.

If you need this feature you can look at Quality Management or a third-party recording product.


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