08-11-2009 12:00 PM - edited 03-14-2019 04:27 AM
In enhanced and premium versions, the agent can initiate a recording BUT is this the whole of that conversation or from when the agent initiates the recording?
Many Thanks
08-11-2009 12:10 PM
It begins recording when the supervisor or agent presses Record; it is not retroactive.
If you need this feature you can look at Quality Management or a third-party recording product.
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