we are using a UCC-E 7.5 and our customer wants only include calls for the service calculation which are routed in the opening hours.
To check the opening hours we are using an administrative script where we set global variables which are checked in the routing scripts for the specific service numbers.
If the service center is closed, the caller gets an announcemnet and the call will be released
So the problem is that every call for the service number hits the call type and also the routing script.
How can we calculate the service level to do not include the calls which are out of office?