Solved: Call Transfer, Hold and Conference dont work on CUCM 6

armingojak · ‎08-12-2009

HI,

I have CUCM 6 and the 2821 router as a H323 gateway.

My problem is that Call Transfer, Call Hold and Conference not working.

Regardless of whether I call or receive calls, when I want to do a call Transfer, or even call Hold, and Conference, that options are disabled.

Options are displayed on the phone display but can not be used. When I try to do one of these features nothing happens...

Is anybody had similar problems and whether you can give me guidelines on how to solve this problem?

Thanks

Rob Huffman · ‎08-12-2009

Hi Kenan,

Have a look at this great post from Teresa@Cisco;

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&topicID=.ee6c829&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.2cd31011/0#selected_message

Hope this helps!

Rob

View solution in original post

Kenan Muharemagic · ‎08-12-2009

This would be an update to armingojaks post...

we've sorted out the problem with call hold, transfer and connference not working at all... now we have less of a problem which is that the MoH only plays to callers on our voip network not to PSTN callers...

anyone have any ideas...

restarted ccm and ip voice streaming services with no results...

Rob Huffman · ‎08-12-2009

Hi Kenan,

Have a look at this great post from Teresa@Cisco;

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&topicID=.ee6c829&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.2cd31011/0#selected_message

Hope this helps!

Rob

armingojak · ‎08-12-2009

HI,

Yes, this is resolve our problem.

Thanks a lot.

Armin&Kenan

Rob Huffman · ‎08-12-2009

Hi Armin and Kenan,

You are most welcome my friends! All the good work here was done by Teresa so don't forget to give her a nice vote :)

Cheers!

Rob

i.va · ‎01-05-2011

Hi,

Unfortunately the Link mentioned above deosn't point to the right post anymore. Does the post still exist? What was the solution?

Regards,

Ingo