08-12-2009 06:06 AM - edited 03-15-2019 07:19 PM
Hello all,
Our new 7945s are having distortion issues when you talk through speaker phone the issue happens on some of the new phones too which would lead me to believe it is a software issue. The Ethernet cables have been replaced to check line integrity and we have reset the phone and tweaked around with the software profile with no success. Anyone have any insight on how I could fix this?
Thanks in advance.
Solved! Go to Solution.
08-12-2009 06:23 AM
Yep; update the firmware. The 79x5 firmware had several audio distortion bugs in early releases. We've covered this on the forum several times already.
08-12-2009 06:23 AM
Yep; update the firmware. The 79x5 firmware had several audio distortion bugs in early releases. We've covered this on the forum several times already.
08-12-2009 06:25 AM
Hi Zac,
You may be hitting this bug;
CSCsz68389 Bug Details
Noise Reduction causes saturated speech on Handsfree Send
Symptom:
When talking on the speakerphone, far end listeners may hear voice clipping. The talker's voice may sound like a buzz.
Conditions:
This issue is most noticeable when the talker is using the speakerphone on 7931, 7962, 7965, 7972, 7945, and 7975 models.
Workaround:
The talker can sit farther away from the phone, talk in a lower voice or use the handset or headset.
Further Problem Description:
Status
Fixed
Severity
3 - moderate
Last Modified
In Last 2 weeks
Product
Cisco Unified IP Phones 7900 Series
Technology
1st Found-In
8.5(2)
Fixed-In
8.5(2)CA1.2
8.5(3)MN1.8
8.4(4)ES7
Hope this helps!
Rob
08-12-2009 06:49 AM
Thanks for the response
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