MWI Not Working as it should

Unanswered Question
Aug 12th, 2009
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Hi,


Simple little question hopefully, when someone leaves a voicemail the MWI doesnt seem to light up, however it is enabled and when I manually dial the extension I can get the indicator to switch on and off. I have left the settings as default ext A800...with secondary number as 2198 and A801 and 2199.


I think I have checked all the required settings, if someone can help it would be great?


Thanks


Brian

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Eivind Jonassen Wed, 08/12/2009 - 11:58
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Hi Brian,


Have you changed the config from the factory default??

The MWI shoudn´t be configured with any secondary numbers. Could you post the CLI config?

Remember to remove passwords and public IP´s before posting


Regards

Eivind

Steven Smith Wed, 08/12/2009 - 12:02
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Please post both the CUE config as well.  We will need both of them to make sure this is accurate.

brian.russell31... Wed, 08/12/2009 - 12:17
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Hi,


Thanks for the quick response, I know the basic of getting around the UC520 and basic CLI commands, what would you like me to extract from the running config and how do i pull the cue config...


I copied these lines from the running config:


ephone-dn  55
number A801... secondary 2199 no-reg primary
mwi off
!
!
ephone-dn  56
number A800... secondary 2198 no-reg primary
mwi on


Is this any use?


Sorry :(

Steven Smith Wed, 08/12/2009 - 12:27
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UC520#service-module integrated-Service-Engine 0/0 session


CUE#show config




Also, please post the entire show run from the UC520.  Just take out the passwords.  These few lines do not tell the whole story.

JOHN NIKOLATOS Wed, 08/12/2009 - 20:01
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Your problem is your have changed the internal extensions from 3 digits long to 4 digitas long..  The little dots after the A800... mean "pass the next 3 digits" you have to add A800.... (with 4 dots).


Tell me if this works.


John Nikolatos

www.niktek.com

brian.russell31... Thu, 08/13/2009 - 04:39
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Hi,


I have modifeied the MWI extension numbers to have 4 dots instead of 3. I am currently at work and can only test when I get home. However if this doesnt work I will upload the specified config files that should help to diagnose the issue.


Thanks


Brian

brian.russell31... Thu, 08/13/2009 - 11:30
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Hi,


Thanks changing the 3 dots to 4 dots which relates to the extension number length has resolved my issue and now the MWI is functioning as it should.


Many Thanks for the support.


Thanks


Brian

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