CME IP Communicator B-ACD and auto logout

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Aug 12th, 2009
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When using B-ACD with IP Communicator phones the auto logout feature puts the agent in a not ready state. This works fine but I cannot see how to make them ready again.

Any help would be appreciated

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paolo bevilacqua Wed, 08/12/2009 - 13:28
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Have you configured the login button as softeky in ephone-dn-template ?

michael_oldham@... Wed, 08/12/2009 - 13:32
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Thanks


I do not think it applies to B-ACD as per the description in the manual


Login-Provides personal identification number (PIN) access to restricted phone features.


paolo bevilacqua Wed, 08/12/2009 - 13:41
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telephony-service

hunt-group logout hlog


ephone-template 1

softkeys idle hlog (and any other softkey you want)


ephone xx

ephone-template 1


After that you will be able to use the Hlog softkey - I used the familiar term "login" for it before.


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paolo bevilacqua Wed, 08/12/2009 - 14:05
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It does, I have many customers using it.

michael_oldham@... Wed, 08/12/2009 - 14:12
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that is good to know. This is what I found



See this excerpt taken from the link below:


Restrictions

•The HLog soft key is available only on display phones. It is not available on Cisco Unified IP Phones 7902, 7905, and 7912; Cisco IP Communicator; and Cisco VG224.


•Shared ephone-dns cannot use the Agent Status Control or Automatic Agent Not-Ready feature.


•If directory numbers that are members of a hunt group are configured for called-name display, the following restrictions apply:


-The primary or secondary pilot number must be defined using at least one wildcard character.


-The phone numbers in the list command cannot contain wildcard characters.




http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmecover.html#wp1094576


paolo bevilacqua Wed, 08/12/2009 - 14:18
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That is wrong, in fact the IP Communicator is a "display phone", unlike the others mentioned.


You can use the feedback form to let cisco writers know of this documentation mistake.


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