CME IP Communicator B-ACD and auto logout

Unanswered Question
Aug 12th, 2009

When using B-ACD with IP Communicator phones the auto logout feature puts the agent in a not ready state. This works fine but I cannot see how to make them ready again.

Any help would be appreciated

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (1 ratings)
michael_oldham@... Wed, 08/12/2009 - 13:32


I do not think it applies to B-ACD as per the description in the manual

Login-Provides personal identification number (PIN) access to restricted phone features.

Paolo Bevilacqua Wed, 08/12/2009 - 13:41


hunt-group logout hlog

ephone-template 1

softkeys idle hlog (and any other softkey you want)

ephone xx

ephone-template 1

After that you will be able to use the Hlog softkey - I used the familiar term "login" for it before.

Please remember to rate useful posts with the scrollbox below.

michael_oldham@... Wed, 08/12/2009 - 14:12

that is good to know. This is what I found

See this excerpt taken from the link below:


•The HLog soft key is available only on display phones. It is not available on Cisco Unified IP Phones 7902, 7905, and 7912; Cisco IP Communicator; and Cisco VG224.

•Shared ephone-dns cannot use the Agent Status Control or Automatic Agent Not-Ready feature.

•If directory numbers that are members of a hunt group are configured for called-name display, the following restrictions apply:

-The primary or secondary pilot number must be defined using at least one wildcard character.

-The phone numbers in the list command cannot contain wildcard characters.

Paolo Bevilacqua Wed, 08/12/2009 - 14:18

That is wrong, in fact the IP Communicator is a "display phone", unlike the others mentioned.

You can use the feedback form to let cisco writers know of this documentation mistake.

Please remember to rate useful posts with the scrollbox below.


This Discussion