CallManager 4.1(3) w/a Cisco 7960
During business hours, while the receptionist is already on one line, if another call comes, in the phone just rings and rings.
Not sure what happened, but it used to be set to something like RNA 15 and go to the Opening Greeting recording.
I've attached a screenshot of the Hunt Group Config. if this helps.
Could the issue be w/the Multiple Call/Call Waiting Settings?
Thanks for any assistance.
Is there a version of cucm that would support this behavior?
No and the CUAC feature has reached EoL so they won't be adding it. I would recommend looking at the new CUxBC (x = Department, Business, or Enterprise depending on requirements). That product functions in a pull/queue method so the behavior is different.
Additional calls should not have been able to get to the Opening Greeting before correct?
I presume that your "opening greeting" is the always route member? If yes, then it should still route callers to that if all of the operators were offline or busy.
I don't need to disable call forwarding for lines and DNs on the AC if the AC is already ringing until the operator answers do I?
The document states that you should disabled call forwarding on whatever lines are members of an attendant console hunt pilot. If you have other lines appearing on the phone (that are not used by attendant console hunt pilots), then this restriction does not apply.