BLF/CallPickup/7960

Unanswered Question

I have set up the BLF/Spped buttons on a 7960 with a 7914. Simple question is will the call pickup work on on the butoons that it is programmed for. I can not seem to get it to work. I can see status change of the phone and I have the correct icon on the phone I just can not seem to push the button for picking up the ringing phone.


Thanks

Kevin

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Rob Huffman Fri, 08/14/2009 - 05:04
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Hi Kevin,


Here is the related info :)


BLF Pickup Action


If a line is in the BLF alerting state, the local user can press the associated speed-dial button (BLF Pickup button) to pick up the call. The phone picks up the call on the next available line if the user does not first specify a line. If auto-pickup is enabled for the line, the call connects automatically; otherwise, the call rings on the local phone and the user must manually answer it.




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Note Pressing the BLF Pickup button at a time when no BLF alerting indicators are present results in the phone speed dialing the associated directory number.


Unlike the existing BLF feature, BLF Pickup cannot be configured for a call log or directory listing;


***BLF Pickup works on a speed-dial line button only.



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These BLF enhancements are supported on the following SCCP phones:


•Cisco Unified IP Phone 7975G


•Cisco Unified IP Phone 7971G-GE


•Cisco Unified IP Phone 7970G


•Cisco Unified IP Phone 7965G


•Cisco Unified IP Phone 7962G


•Cisco Unified IP Phone 7961G


•Cisco Unified IP Phone 7961G-GE


•Cisco Unified IP Phone 7945G


•Cisco Unified IP Phone 7942G


•Cisco Unified IP Phone 7941G


•Cisco Unified IP Phone 7941G-GE


•Cisco Unified IP Phone 7931G


http://www.cisco.com/en/US/docs/voice_ip_comm/cucmbe/rel_notes/6_1_2/cucmbe-rel_note-612_2.html#wp308676




Using Call Pickup Groups with BLF Pickup

The Busy Lamp Field (BLF) Pickup feature adds call pickup capability to BLF SpeedDial buttons. When enabled, this feature alerts a user when a BLF SpeedDial destination gets an incoming call so that the user can pick up the call. Call pickup groups control which phones a user can monitor and access. A call pickup group can now include a hunt pilot to support line group pickup.


An alerting call state makes the BLF Pickup button function available. When the user presses the BLF Pickup button, the phone picks up the call.


•If the monitoring device has multiple lines, the system uses the primary line as the pickup line or the next available line if the primary is not available.


•If the monitored destination is receiving multiple calls, the first call or the higher priority MLPP call gets picked up; any remaining calls continue to trigger the alerting status on the BLF Pickup button.


•If the user at a monitored destination answers the call before call pickup, the BLF Pickup button displays a busy status.


After call pickup, the BLF Pickup button status reverts to the current status for the monitored destination: idle, busy, or DND (when enabled with the "BLF Status Depicts DND" service parameter).


As admnistrator, you must modify the standard line button template to include the BLF SD option for users to invoke the BLF pickup feature. See "Configuring a Customized Phone Button Template for BLF SpeedDial Buttons" in the Presence chapter for more information.


The following phone models are equipped with BLF line buttons and support the BLF pickup feature: Cisco Unified IP Phone 7931, Cisco Unified IP Phone 7941, Cisco Unified IP Phone 7961, Cisco Unified IP Phone 7970, and Cisco Unified IP Phone 7971. The Cisco Unified IP Phone Expansion Module 7914 supports this feature when connected to one of these phone models.


http://www.cisco.com/en/US/docs/voice_ip_comm/cucmbe/rel_notes/6_1_2/cucmbe-rel_note-612_2.html#wp308333



Did you have a look at these;


Cisco Unified CallManager Administration Configuration Tips


http://www.cisco.com/en/US/docs/voice_ip_comm/cucmbe/rel_notes/6_1_2/cucmbe-rel_note-612_2.html#wp308333



It almost sounds like the Pickup Groups have not been configured.



Hope this helps!

Rob



kdamisch Fri, 11/06/2009 - 14:20
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How about this scenario?


Hunt Pilot 1000 > HL > LG contains 1001,1002,1003 phones.


Phone 1500 wants a BLF so that when hunt pilot 1000 is dialed and to be able to pickup the call. If a call goes directly to 1001,1002, or 1003, it should not alert 1500.


I've tried several ways playing around with call pickup on a hunt pilot and trying to set it on the BLF, but no luck. Any thoughts?


Thanks,

Kevin

Rob Huffman Fri, 11/06/2009 - 19:02
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Hey Kevin,


Are you having trouble getting the Pickup portion working?? I'm not sure what the "it should not alert 1500" means? Does the user at 1500 want these numbers as BLF's but not want any audible notice?


Let us know,

Rob

kdamisch Sat, 11/07/2009 - 07:39
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I mistyped that. I don't want to use a shared line and only want a flashing button on the 1500 phone. I want to make the 2nd line a BLF/SD that will flash orange when the hunt pilot is called.


Thanks,

Kevin

Rob Huffman Sun, 11/08/2009 - 07:49
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Hi kevin,


I can't see this working as you have discovered :( The Hunt Pilot is a virtual entity that cannot be added to a button on a phone. I would go with the next best option of putting 1500 in a Pickup Group with the Line Group members with Visual notification setup. When a call comes into the Hunt group phones 1500 would get a Visual messge on the screen.


Cheers!

Rob

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