CCX Callback script needs to log who was calledback

Unanswered Question
Aug 13th, 2009

I have a callback script. I would like to create a running log file that shows the callback numbers that have been presented to the agent. This is mostly to help find out if the caller has left an invalid number.

I have this problem too.
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william.j.johnson Fri, 08/14/2009 - 09:33

Nick,

I am working on a call back script. I think I am about 95% there, would you be willing to share your script that is working? As far as the log file, can you append your call data, succuss or not, to a XML file? I will lab it up and see if I can come up with some thing.

Thanks,

Bill

nick.hobson Fri, 08/14/2009 - 09:52

Bill

My callback script looks at local area codes as well as often callers do not add prefix LD codes. The call back also can play a recorded message to the agent.

I'm using CCX 5.x but having trouble getting the timestamp and I don't know how to append to the xml file.

I Appricate your assistance.

william.j.johnson Fri, 08/14/2009 - 09:55

Nick,

thanks for the script. I will load it up now and test with writing call data to an xml file. Then I will send it back.

Bill

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