CCX Callback script needs to log who was calledback

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Aug 13th, 2009
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I have a callback script. I would like to create a running log file that shows the callback numbers that have been presented to the agent. This is mostly to help find out if the caller has left an invalid number.

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Overall Rating: 5 (1 ratings)
william.j.johnson Fri, 08/14/2009 - 09:33
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I am working on a call back script. I think I am about 95% there, would you be willing to share your script that is working? As far as the log file, can you append your call data, succuss or not, to a XML file? I will lab it up and see if I can come up with some thing.



nick.hobson Fri, 08/14/2009 - 09:52
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My callback script looks at local area codes as well as often callers do not add prefix LD codes. The call back also can play a recorded message to the agent.

I'm using CCX 5.x but having trouble getting the timestamp and I don't know how to append to the xml file.

I Appricate your assistance.

william.j.johnson Fri, 08/14/2009 - 09:55
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thanks for the script. I will load it up now and test with writing call data to an xml file. Then I will send it back.



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