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transfer to a extension during the greetings in call handlers

andresfmg
Level 1
Level 1

I already configured the call handler and everything its ok, but I want that the caller can dial a extension during the greeting and transfer to that extension like 101, not using caller input 0-9, I check the combobox “Allow Transfers to Numbers Not Associated with Users or Call Handlers” in greeting, but when the caller dial the extension during the greeting , hear “you cannot be transfer to this number, check the number and try again”, also I created a restriction table to allow transfer, but I don't know what else to do, pls help.

3 Replies 3

Hoan Mai
Cisco Employee
Cisco Employee

In CM, make sure that the VM ports calling search space can reach the phone you're transferring to.

the unity can reach the extension, the css is not the problem, any idea ??

andresfmg
Level 1
Level 1

i resolved the problem, was "Default System Transfer" in the "Restriction Tables", the * was enable block.

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