Phone 7941G keep logging out PD CUCM 6.1.2

xzjleo2005 · ‎08-13-2009

We are using CUCM 6.1.2, but one phone 7941G keep logging out PD. I know there is a 30 minutes time out in CM 5.0. Anyone knows if it has same time out in CUCM 6.1.2?

Thanks. Leo

Rob Huffman · ‎08-14-2009

Hi Leo,

This timeout for Personal Directory was fixed starting in the CUCM versions listed in this Bug/Feature request;

CSCsd91156

CM5.0 - Personal Directory Enhancements.

Symptom:

CM5.0 Personal DIrectory login from the phone has a timeout value of 30 mins

and the users have to login again after the timeout.

Please add user-defined timeout and zero timeout capability

Workaround:

Users must login using Userid/PIN until this feature is integrated

This information (below) was nicely provided by Java @ Cisco

In the CUCM Versions listed in the Bug Id CSCsd91156 "Log Out" feature has been added in the personal address book which will prevent the auto log out and a user will always remain logged in until a users hits the "Log Out" option.

Hope this helps!

Rob