This seems to be a weird problem.
I recently edited the company disclaimer by cutting/pasting/editing from a text editor so it would word wrap. It worked like a charm.
There are a few users who need to use PKI based encryption instead of the CRES due to the policies of the vendors they do business with.
I was informed that the external recipients now receive the encrypted emails with a blank body.
After looking at many other possible reasons with no luck, I decided to temporarily take away the disclaimer/footer from the outbound emails and lo and behold, the encryption issue went away.
Any ideas what may cause this and if there is a solution? I have already converted the disclaimer to both HTML and text format with no luck.
Any help would be greatly appreciated. Thanks.