Help with RTMT and Phone management tools

Unanswered Question
Aug 14th, 2009

RTMT correctly sends an alarm when the number of unregistered phones exceeds a threshold. This alarm is sent to net admin via an email.

I want the email to include the ip address, and other relevant information for the phones which unregistered. Is this possible via RTMT? If not what other third parties are good tools which create email when something goes wrong with a phone?


I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
rob.huffman Fri, 08/14/2009 - 05:33

Hi Razi,

Cisco does offer some good Management/Monitoring products in the UC space, that will really help with these queries. Have a look;

Key Features of Cisco Unified Operations Manager

Real-time visualization and monitoring of the entire Unified Communications system supports more efficient troubleshooting

Active service assurance ensures that devices and applications are functioning as they should, and reveals faults and performance issues before they affect service

Powerful diagnostic tests and troubleshooting capabilities rapidly isolate faults and increase productivity

Correlation, analysis, and presentation of voice service quality data and alerts make use of information available through Cisco Unified Service Monitor

Inventory and change monitoring enable tracking of complete details of unified communications devices and IP phone inventory

Cisco Unified Operations Manager does not deploy any agent software on the devices being monitored, so it will not disrupt system operations

Cisco Unified Operations Manager helps reduce system maintenance costs, improve productivity, and increase user satisfaction by providing a comprehensive monitoring, alerting, and troubleshooting view into the entire Cisco Unified Communications environment.

Cisco Unified Operations Manager

With Video;

Hope this helps!


rdianat Fri, 08/14/2009 - 10:25

Thanks for the post Rob. This is very helpful. I did some more research and understand that netmanager is almost the same thing as CUOM but in a smaller environment (up to 1000 phones).

Do you know if CUOM or Netmanager can send emails saying which phone went down (unregistered) as it happens?




This Discussion