Greeting message

Answered Question
Aug 14th, 2009


is it possible to setup a greeting message "Welcome to XXXX please wait all lines are busy" while all lines are busy and have the busy phone rings as soon as it is free again ? A kind of waiting message for the caller. In AA, it seems that we have only scripts where the caller has to press keys.

I am using a UC520W 2BRI.




I have this problem too.
0 votes
Correct Answer by Marcos Hernandez about 7 years 2 months ago

Hi Stephane,

This is certainly possible and very easy to configure using the latest CCA 2.0.1. It is called "Basic Automatic Call Distribution", or BACD. More information on:


Marcos Hernandez
Technical Marketing Engineer
Cisco Systems, Inc.

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Overall Rating: 5 (1 ratings)
gondange1 Sat, 08/15/2009 - 09:12

OK it works perfectly. Just need some nice voice for message translation in french !

Thanks very much.


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