I have 7960 with 7914 sidecar. I have a DID on it, and two line groups, which are used to handle multiple calls for the main numbers. After hours, i forward all to vm. What I am seeing is that the CFwdAll button appears to work only for the DID, and that HL still hunt. I edited the HP to Forward Hunt No Answer to the VM pilot extension, and this is working. Is this behavior normal?
Also,I cant remember what the difference is between what I have above (Multiple lines appearances in a hunt , and a single line appearance, handling multiple calls. Looking for Best practices. thanks